Subject: Ticket Assigned - Conversation with joyce amar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Nov 2022 14:42:09 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joyce amar joyce amar                    Customer:  any update? Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi joyce amar, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9594991456 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:38 PM, 12th Nov                     joyce amar                    ok           06:39 PM, 12th Nov                   Samer                   Hi Joyce amar , Thank you for contacting us. I'm Samer. I will be happy to help you.           06:39 PM, 12th Nov                     joyce amar                    i did not yet receive my order           06:40 PM, 12th Nov                   Samer                   We apologize for the inconvenience caused.we have escalated your issue and will update you the details by email id [email-masked]           06:40 PM, 12th Nov                   Samer                   Do you have another inquiry I can assist you with?           06:40 PM, 12th Nov                     joyce amar                    but the status of my package is already delivered           06:40 PM, 12th Nov                     joyce amar                    ok           06:40 PM, 12th Nov                   Samer                   Don't worry ,may be the  status has been updated mistakenly by the courier will check           06:41 PM, 12th Nov                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:41 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5252335