Subject: Ticket Assigned - Fwd: Request to return a wrong order delivwre
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Nov 2022 11:31:29 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Fwd: Request to return a wrong order delivwre 
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From: Fatema Naser <[email-masked]>
Sent: Thursday, November 10, 2022 11:55 AM
To: [email-masked] <[email-masked]>
Subject: Request to return a wrong order delivwre

Hi team,

I am writing this email in regards of my recent order from your store ( order # 7394384730 ).
We ordered a set of Frozen school bag and received it yesterday evening with many thanks for your quick delivery.

My daughter was happy with her new bag but when we unpacked it we were surprised that not all of the pieces were matching with the theme of Frozen as expected, pictures are attached for your reference.

Therefore, we would appreciate if you could arrange to do the needful in replacing the water bottle and the lunch box which came in the theme of little pony and sofia, to the same theme of Frozen as we requested in the order we placed.

Thank you for the prompt services.

Waiting for your response.

Regards,
Fatema Naser
Mobile: 36526520

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5239220