Subject: New Reply Received - Re: Damaged sofa bottom fabric
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 09 Nov 2022 18:38:41 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re:  Damaged sofa bottom fabric   Ticket comment <div dir="ltr">Dear Homecenter team <div><br></div>
<div>Thank you for your following up and services provided.</div>
<div>Your maintenance team came today to my home and fix the defects.</div>
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<div>However I have another issue not mentioned in my previous original email that the back cushions are damaged ( photos attached)and photos also have been taken previously by your team when visited me for investigation.</div>
<div>I have informed that it will be rectified when will fix the bottom fabric, however today they fix the bottom fabric only and ask me to do another request for cushions as per company procedure !!.</div>
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<div>So please i request you to do the needful for damaged cushions for the 2 sofa &amp; chair rectification/ replacement.</div>
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<img alt="image2.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDQ5Nzk3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MKd08XYpYpj6HtLjNPXQIWJDdwKOEYG4M4kEqHNYCRI" data-id="2044004497975"><img alt="image3.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDQ5Nzk3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YfigN6q5R4iZh_WtATblkpGnbpWc4vh3OcgIChys4wg" data-id="2044004497976"><img alt="image5.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDQ5Nzk3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YxM1oNAmtrjPsDy4ejzUmJ7ufcHIlpt4UtGp-ue09Pk" data-id="2044004497977"><br>
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<div>Thank you &amp; Regards </div>
<div>Rany</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 4 Nov 2022, at 7:03 PM, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">​​Hi Rany,  ,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused, <br style="box-sizing: border-box"><br style="box-sizing: border-box">We have forwarded your query concerning order number 8218209998 again to the concerned team and we will be in touch with you ASAP to assist you in resolving this issue.</div>
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<div>We request you to please allow us some time so that we can work on this and do the needful.</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Home Centre </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4960620