Subject: RE: Drop Payment 1657090963 - Reminder
From: Akramullah Khan <[email-masked]>
To: Samer Salmeh <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Ansari Mustak <[email-masked]>, Venkatesh Krishnaswamy <[email-masked]>, "AnilKumar Thatukunoori (TCS)" <[email-masked]>, Riyas Muhammad <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 9 Nov 2022 06:00:40 +0000

Dear Team,

Kindly share the Customer details for Cash Refund.

Name :-
Mobile Number :-
Preferred Store to Pick up Cash :-

Akram Ullah Khan
Executive - MIS
Landmark Group Oman
Mobile CUG No : +968-94495050
Direct Lan No    : +968-22085943
Oasis Mall, Al Khuwair, Madinat Qaboos Street.

Public
From: Riyas Muhammad <[email-masked]>
Sent: Sunday, November 6, 2022 3:03 PM
To: Akramullah Khan <[email-masked]>
Cc: Ansari Mustak <[email-masked]>; Venkatesh Krishnaswamy <[email-masked]>; AnilKumar Thatukunoori (TCS) <[email-masked]>
Subject: RE: Drop Payment 1657090963 - Reminder

Dear Akram,

We wouldn't be able to process the refund through Omanet for more than a six month old transaction, so please arrange to pay through the store.

MID
TERMINAL ID
BATCH NUMBER
TRANSACTION DATE
POSTING DATE
TRANSACTION TYPE
CARD TYPE
CARD NUMBER
RRN
APPROVAL CODE
REF NUMBER
TRANSACTION AMOUNT
405311006
P5311006

09-02-22
09-02-22
Retail
NBO
528647****6280
204050051432
579091
1657090963
6.5

Regards
Riyas | Landmark Oman

From: AnilKumar Thatukunoori (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: 06 November 2022 02:39
To: Riyas Muhammad <[email-masked]<mailto:[email-masked]>>
Cc: Ansari Mustak <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Akramullah Khan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Venkatesh Krishnaswamy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment 1657090963 - Reminder

dear Riyas,

the mentioned subject order was cancelled but the payment got received in our account.

find the below MSA & Hybris details of same order.

MSA
MID
TERMINAL ID
BATCH NUMBER
TRANSACTION DATE
POSTING DATE
TRANSACTION TYPE
CARD TYPE
CARD NUMBER
RRN
APPROVAL CODE
REF NUMBER
TRANSACTION AMOUNT
405311006
P5311006

09-02-22
09-02-22
Retail
NBO
528647****6280
204050051432
579091
1657090963
6.5

Hybris report
Date 2
Time
Location
Registered User
User ID
Sale Type
Order No.
Product ID
Concept
Style No
Category1
Category2
Category3
Brand
Quantity
Product Amount
Discount Amount
Net Amount
Promotion id
Promotion Start Date
Promotion End Date
Order Status
09-02-22
10:14:57 PM
landmark-om
Yes
ima***@***.com<mailto:ima***@***.com>
SALE
1657090963
163998063
MAX
Men
Shoes
Sports Shoes
MAX
1
6.5
6.5
CANCELLED
21-02-22
6:23:47 AM
landmark-om
Yes
ima***@***.com<mailto:ima***@***.com>
FULL_CANCEL
1657090963
163998063
MAX
Men
Shoes
Sports Shoes
MAX
1
6.5
0
6.5
CANCELLED

thanks

Anil

________________________________
From: Riyas Muhammad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 6, 2022 3:52 PM
To: AnilKumar Thatukunoori (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: AnilKumar Thatukunoori (TCS) <[email-masked]<mailto:[email-masked]>>; Ansari Mustak <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Akramullah Khan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Venkatesh Krishnaswamy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment 1657090963 - Reminder

Dear @AnilKumar Thatukunoori (TCS)<mailto:[email-masked]>

Pls respond urgently as this query came route through E-com customer care team and we need to close this today.

Regards

Riyas | Landmark Oman

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: 06 November 2022 12:53
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Riyas Muhammad <[email-masked]<mailto:[email-masked]>>; AnilKumar Thatukunoori (TCS) <[email-masked]<mailto:[email-masked]>>; Ansari Mustak <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Akramullah Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment 1657090963

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Malik,

Kindly advise us further on the below request.

Thank you for your help.

Regards,
Manish

________________________________

From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Riyas Muhammad" <[email-masked]<mailto:[email-masked]>>, "AnilKumar Thatukunoori, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Ansari Mustak" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Akramullah Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 3, 2022 9:25:37 AM
Subject: RE: Drop Payment 1657090963

Dear All,

Any update ?

From: Riyas Muhammad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 2, 2022 12:38 PM
To: AnilKumar Thatukunoori (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Ansari Mustak <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akramullah Khan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment 1657090963

Dear @AnilKumar Thatukunoori (TCS)<mailto:[email-masked]>

We are unable to track this transaction in hybris and Omanet,

Can you check this transaction history and confirm whether any money credited in our account or not?

Regards

Riyas | Landmark Oman

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: 02 November 2022 11:21
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Riyas Muhammad <[email-masked]<mailto:[email-masked]>>
Cc: Ansari Mustak <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment 1657090963

Hi @Riyas Muhammad<mailto:[email-masked]>,

Please have a look on below.

Customer Email ID: [email-masked]<mailto:[email-masked]>

Order ID: 1657090963 is not showing in hybris

Ticket ID: 4798389

1. Amount Deducted  MR  6.50. Date of Deduction: 10/Feb/22

2- Payment code:

202215/579091/204050051432

Regards,

Malik

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 25, 2022 2:40 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Ansari Mustak <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment 1657090963

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Akshay,

Please assist us on the below request.

Thank you for your help.

Regards,
Manish

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Ansari Mustak" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 22, 2022 7:36:26 PM
Subject: Re: Drop Payment 1657090963

Hi Ansari,

Kindly assist with the below query. Thank you for your help.

Regards,

Nikhil.

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Ansari Mustak" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 18 October, 2022 13:25:58
Subject: Re: Drop Payment 1657090963

Hi Ansari,

Kindly assist with the below query. Thank you for your help.

Regards,

Nikhil.

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Ansari Mustak" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 October, 2022 16:25:50
Subject: Fwd: Drop Payment 1657090963

Hi Ansari,

Kindly assist with the below query. Thank you for your help.

Regards,

Nikhil.

________________________________

From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 October, 2022 19:16:38
Subject: Drop Payment 1657090963

Hi  Team,

The customer was deducted 6.50 OMR and The order is not showing in hybris

Customer Email ID: [email-masked]<mailto:[email-masked]>

Order ID: 1657090963 is not showing in hybris

Ticket ID: 4798389

1. Amount Deducted  MR  6.50. Date of Deduction: 10/Feb/22

2- Payment code:

202215/579091/204050051432

Please check and take the necessary action.

Regards,

Samer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com