Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Nov 2022 16:10:41 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto">
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div>From: <strong class="gmail_sendername" dir="auto">fayis kv</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;</span><br>Date: Mon, 7 Nov 2022, 8:07 pm<br>Subject: Re: Click &amp; Collect<br>To: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br><br><br>
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<div dir="auto">kindly share you g mail id to send the video,  i've reported this to store and showed the product, while returning from the store the piece which is damaged was in store and forget to take. i have spent more than 30 minutes there in the store to resolve the issue. i was highly disappointed with their behaviour and family was waiting for me in the car.<div dir="auto">if you need the video of the product i can share. currently i dont have the product with me to take the photo. i  am hereby attaching screenshot from the video which i took for you reference.</div>
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<div dir="auto">Regards,</div>
<div dir="auto">Fayis</div>
<div dir="auto">0526502134</div>
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<div dir="ltr" class="gmail_attr">On Mon, 7 Nov 2022, 7:22 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5218462</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Samer Salmeh : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi fayis,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.<br><br>
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<div dir="ltr">We are looking forward to hear from you soon. Thank you for your help!</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044004286172'>Screenshot_20221107_200528_Gallery.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5218462