Subject: Note Added - [#4862418] Returns
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 02 Nov 2022 17:35:35 +0000

Hi ,    Mohamed Kassem added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4862418    Subject:  Returns   Requester: هنادي الحرز    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team , </div>
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<div class="MsoNormal">Kindly call the customer to sort it out , </div>
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<div class="MsoNormal" style="line-height:105%">Mohamed Kassem</div>
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<div class="MsoNormal" style="line-height:105%">Senior Store Manager \ Al Rai - Kuwait</div>
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<div class="MsoNormal" style="line-height:105%">M +965 98001748</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Homecentre &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, October 25, 2022 2:24 AM<br>
<b>To:</b> Mohamed Kassem &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4862418] - Returns</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Please advise if any update on the below.<br>
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Regards,<br>
M.Murshed</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Wed, 14 Sep at 2:35 PM
<span class="separator">, Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi team </span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4862418" rel="noreferrer">#4862418</a> raised by
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">هنادي الحرز</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-Apple-System"><span dir="LTR"></span><span dir="LTR"></span> (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Problem Statement: Refund issue </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Customer name :HANADI NAJEM ABDULLAH</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Customer contact number : 066044566<br>
Order Date : 10/08/2022<br>
Order ID: 21123202801220220725<br>
 Amount : KWD 183 <br>
Assistance Required: The customer has order an item from the store and for some reason he cancelled the order before the order get delivered he had been promised for the refund but he did not got the refund till now please check the attached </span></div>
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 Please note we had asked the customer for the invoice and order address but he did not share that <br>
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CS Team Badri .<br>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4862418:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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