Subject: New Reply Received - Product information
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 02 Nov 2022 11:48:52 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Product information  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Team</div>
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<div class="MsoNormal">Customer complaining about her sofa purchased last Aug. 19 2022, She’s telling the sofa have disgusting smell and increasing each day.</div>
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<div class="MsoNormal">ATTN <a id="OWAAM0072A3797F564E91A536C78F6B2881C9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava Mitra</span></a>
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<div class="MsoNormal">Kindly send our delivery team to check the below customer complaint.</div>
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<div class="MsoNormal"><img width="936" height="107" style="width:9.75in;height:1.1145in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzkxMjI2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zv5vVK1lhZS2oy0mOIuFclcEcHyuo6mZOUB7GxqIsiI" data-id="2044003912261"></div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Cris</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, November 01, 2022 3:47 PM<br>
<b>To:</b> Moustafa Tahawi &lt;[email-masked]&gt;; Hckmgr Avenues &lt;[email-masked]&gt;; Hck Avenues &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> RE: [#4913716] - Product information</div>
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<div class="MsoNormal">Hi <a id="OWAAME32CE77D0FF94C82B2CB79D0877C4327" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hck Avenues</span></a>
<a id="OWAAMA59CFB2ACF0F49A99BBCE71013EB407D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hckmgr Avenues</span></a>,</div>
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<div class="MsoNormal">Reminder, please close ASAP.</div>
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<b>From:</b> Moustafa Tahawi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, October 28, 2022 7:38 PM<br>
<b>To:</b> Hckmgr Avenues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hck Avenues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: [#4913716] - Product information</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Check this out and check with the customer, and feedback us .</div>
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<div class="MsoNormal">Thanks.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Moustafa Al-Tahawi </div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, October 28, 2022 5:07 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Moustafa Tahawi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckmgr
 Avenues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4913716] - Product information</div>
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<div class="MsoNormal">Hi <a id="OWAAMFE8724BF16E64211838A5803543F670B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Moustafa Tahawi</span></a>
<a id="OWAAM57AC5E04B2C74536868A72BBA52FDF37" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hckmgr Avenues</span></a>,</div>
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<div class="MsoNormal">Please assist to close ASAP.</div>
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<b>From:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, October 28, 2022 12:49 PM<br>
<b>To:</b> Moustafa Tahawi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckmgr Avenues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4913716] - Product information</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi  Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Customer name :Abdulaziz abushanab<br>
Mobile number :60000022/66626658</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">store name is Home Center The Avenues Kuwait</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">As per the customer he  bought 3 haydrolic storage beds frim home center kuwait but the 3 hydrolics are not working.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Please finf the invoice by mobile number and conact the customer to fix the issue .</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank You,<br>
<span style="color:black;background:white">Home Centre </span>Support Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">On Fri, 21 Oct at 5:15 PM
<span class="separator">, Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi  Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Customer name :Abdulaziz abushanab<br>
Mobile number :60000022/66626658</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">store name is Home Center The Avenues Kuwait</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">As per the customer he  bought 3 haydrolic storage beds frim home center kuwait but the 3 hydrolics are not working.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Please finf the invoice by mobile number and conact the customer to fix the issue .</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank You,<br>
<span style="color:black;background:white">Home Centre </span>Support Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">On Thu, 13 Oct at 2:43 PM
<span class="separator">, Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi  Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Customer name :Abdulaziz abushanab<br>
Mobile number :60000022/66626658</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">​store name is Home Center The Avenues Kuwait</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">As per the customer he  bought 3 haydrolic storage beds frim home center kuwait but the 3 hydrolics are not working.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Please finf the invoice by mobile number and conact the customer to fix the issue .</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">​Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Samer </span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4913716:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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