Subject: Note Added - [#5073621] Delivery
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 01 Nov 2022 11:04:29 +0000

Hi ,    Geneva Rizza added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5073621    Subject:  Delivery   Requester: فوزيه مساعد العازمي    Note Content:   <div dir="ltr">Dear Team, <div><br></div>
<div>Please be informed that the shipment was already delivered to the customer yesterday. </div>
<div><br></div>
<div><br></div>
<div><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Nov 1, 2022 at 1:23 PM Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Hi team </div>
<div style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'><br style="box-sizing:border-box"></div>
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Problem Statement: late delivery </div>
<div style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'><br style="box-sizing:border-box"></div>
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Order Date : Oct 27, 2022</div>
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Order ID: 8192150670</div>
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Tracking ID: 7000607132 &amp;7000607132</div>
<div style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'><br style="box-sizing:border-box"></div>
<div style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Assistance Required: urgent delivery </div>
<div style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'> </div>
<div style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Issue Description: the order has shipped  from our side since <span dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-weight:400;float:none'>10/27/22 8:35 PM</span> and till now the order has not been delivered we request you kindly arrange urgent delivery as the customer asked about his order </div>
<div style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'> </div>
<div style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'> </div>
<div style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Regards,</div>
<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Home Centre </span>Support Team</div>
<div>
                          <blockquote>
                            On
                            Mon, 31 Oct at 11:36 AM
                            <span>,  MADRA SANDEEPANI PERERA RAJAKARUNA &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div dir="ltr">Dear Team,<div><br></div>
<div>Kindly note its out for delivery today.</div>
<div>
<br><div><div dir="ltr"><div dir="ltr">
<div><font color="#000000"><b><i>__</i></b></font></div>
<div style="color:rgb(34,34,34)"><i><font><span style="color:rgb(0,0,0)"><span style="background-color:rgb(255,255,255)"><b><br></b></span></span></font></i></div>
<div style="color:rgb(34,34,34)">
<span style="color:rgb(0,0,0);font-size:12.8px"><font>Best Regards,</font></span><b style="color:rgb(0,0,0);font-size:12.8px"><font><br></font></b>
</div>
<div style="color:rgb(34,34,34)"><i><font><span style="color:rgb(0,0,0)"><span style="background-color:rgb(255,255,255)"><b>Madhara Rajakaruna </b></span></span></font></i></div>
<font><b><i><span style="color:rgb(0,0,0);font-size:12px">Customer Service Executive</span><br style="color:rgb(0,0,0);font-size:12px"></i></b></font><div>
<img src="https://ci3.googleusercontent.com/mail-sig/AIorK4yMR0V92-sEYHUl-KVkqn21xunttY4YNRg8j3ughiGyRobZ1LiZDhBRSkdKngNLw1jNep1rHYWbKmgA7Uqt0bSE90idbUJ1W2woM5IGFg" width="96" height="78"><font color="#000000"><span style="font-size:12px"><br></span></font><span style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px"><div>Sharq, Jaber Al Mubarak Street,<br>Al Neama Tower<br>4th Floor <br><br>+965 2209 1221<div><a href="http://www.porterex.com/" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank"><font color="#ff2600"><b><i>porterex.com</i></b></font></a></div>
</div></span>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div><blockquote>
<div>On Mon, Oct 31, 2022 at 10:26 AM Porter Express Orders &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div class="gmail_default" style="font-family:georgia,serif;font-size:small;color:rgb(0,0,0)"><br></div>
<div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">
<div style="font-size:12.8px"><font color="#000000"><b>Best Regards,</b></font></div>
<div style="font-size:12.8px">
<div dir="ltr" style="font-size:small"><div style="font-family:georgia,serif;display:inline"><img width="96" height="78" src="https://ci3.googleusercontent.com/mail-sig/AIorK4yMR0V92-sEYHUl-KVkqn21xunttY4YNRg8j3ughiGyRobZ1LiZDhBRSkdKngNLw1jNep1rHYWbKmgA7Uqt0bSE90idbUJ1W2woM5IGFg"></div></div>
<div style="font-size:small"><font color="#666666">Operations Team</font></div>
<div dir="ltr" style="font-size:small">
<font color="#515151" style="font-family:Helvetica;font-size:12px">+965 22091221</font><div style="font-size:12px"><font color="#0000ff"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></font></div>
<div style="font-size:12px"><span style="font-family:Helvetica"><i><font color="#0000ff"><a href="http://www" rel="noreferrer" target="_blank">www</a>.<a href="http://www.porterex.com/" style="font-family:Helvetica" rel="noreferrer" target="_blank">porterex.com</a></font></i></span></div>
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<br><br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Geneva Rizza</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;</span><br>Date: Mon, Oct 31, 2022 at 10:16 AM<br>Subject: Fwd: [#5073621] - Delivery<br>To: Porter Express Orders &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
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<br><br><div dir="ltr">
<br><br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Homecentre</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;</span><br>Date: Mon, Oct 31, 2022 at 5:46 AM<br>Subject: Fwd: [#5073621] - Delivery<br>To:  &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;,  &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>Cc:  &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
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<br><br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div>Hi team </div>
<div><br style="box-sizing:border-box"></div>
<div dir="ltr">Problem Statement: late delivery </div>
<div><br style="box-sizing:border-box"></div>
<div dir="ltr">Order Date : Oct 27, 2022</div>
<div dir="ltr">Order ID: 8192150670</div>
<div dir="ltr">Tracking ID: 7000607132 &amp;7000607132</div>
<div><br style="box-sizing:border-box"></div>
<div>Assistance Required: urgent delivery </div>
<div> </div>
<div>Issue Description: the order has shipped  from our side since <span dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-weight:400;float:none'>10/27/22 8:35 PM</span> and till now the order has not been delivered we request you kindly arrange urgent delivery as the customer asked about his order </div>
<div> </div>
<div> </div>
<div>Regards,</div>
<div> Mohd. Elbadri</div>
</div></div>

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<div style="color:rgb(34,34,34);font-family:georgia,serif"><span style="font-size:12px;color:rgb(0,0,0);font-family:Helvetica">Best Regards,</span></div>
<div style="color:rgb(34,34,34);font-family:georgia,serif">
<b style="font-size:12px;color:rgb(0,0,0);font-family:Helvetica">Geneva Rizza Rondaris</b><br>
</div>
<span style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px">Customer Service Supervisor</span><div>
<i style="color:rgb(255,38,0);font-family:Helvetica;font-size:12px;font-weight:700"></i><span style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px">+965 55434914</span><br style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzY5NTU2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wfdUQqseokiBV9k7Q4xmpi3SPMKv8hLcOMWf4Qgy3Cw" alt="porter express_logo_red.jpg" width="111" height="91" style="color: rgb(34, 34, 34); margin-right: 0px"><br style="color:rgb(34,34,34)"><span style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px"><div>Sharq, Jaber Al Mubarak Street,<br>Al Neama Tower<br>4th Floor <br>+965 2209 1221<div><a href="http://www.porterex.com/" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank"><font color="#ff2600"><b><i>porterex.com</i></b></font></a></div>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<div style="color:rgb(34,34,34);font-family:georgia,serif"><span style="font-size:12px;color:rgb(0,0,0);font-family:Helvetica">Best Regards,</span></div>
<div style="color:rgb(34,34,34);font-family:georgia,serif">
<b style="font-size:12px;color:rgb(0,0,0);font-family:Helvetica">Geneva Rizza Rondaris</b><br>
</div>
<span style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px">Customer Service Supervisor</span><div>
<i style="color:rgb(255,38,0);font-family:Helvetica;font-size:12px;font-weight:700"></i><span style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px">+965 55434914</span><br style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzgwOTE0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9sAWw2LnV9X7Rg0EV4HdFF51He1UZAVgyQtahXerkVk" data-id="2044003809146" alt="porter express_logo_red.jpg" width="111" height="91" style="color: rgb(34, 34, 34); margin-right: 0px"><br style="color:rgb(34,34,34)"><span style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px"><div>Sharq, Jaber Al Mubarak Street,<br>Al Neama Tower<br>4th Floor <br>+965 2209 1221<div><a href="http://www.porterex.com/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><font color="#ff2600"><b><i>porterex.com</i></b></font></a></div>
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