Subject: Note Added - [#4851330] Complain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Nov 2022 09:01:35 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4851330    Subject:  Complain    Requester: hanaa W    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMA3B24759084E4E5CA554CA168E74BCFA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Since this item is OOS in WH, please issue the GV of same amount to customer.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Akshay Berry &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 29 September 2022 5:46 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Nashid Abdulnazar &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4851330] - Complain</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMC56E380ED0484221943E549DB81B6289" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Assist if we can replace the item or return for refund.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Order ID: 9581106798</span></div>
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<div class="MsoNormal"><span lang="EN-US">Item ID:  164346772 - Juniors - Juniors Printed Trolley Backpack - 18 inches</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzgwMTI4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4pZm4ejUJ27HE9FS0iFJBoIrQILC1Ag_3ARIKRExyMI" data-id="2044003801286" alt="Logo

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 19, 2022 3:32 PM<br>
<b>To:</b> Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jenny Chettiar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4851330] - Complain</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: DAMAGED ITEM<br>
Order Date : Aug 5, 2022<br>
Order ID: 9581106798<br>
Tracking ID: FP080622001007<br>
Item ID:  164346772 - Juniors - Juniors Printed Trolley Backpack - 18 inches<br>
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Assistance Required: Damaged Item Received<br>
Issue Description: Customer emailed us informing that he/she received the item on 8/6/22 7:14 PM but the item which they received is damaged, please find the attached images  for the damage item below. Customer is insisting for the refund<br>
So we request you to check this concern and let us know what can we do to resolve the issue.<br>
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Regards,<br>
Huma Sayed</span></div>
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</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">4851330:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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