Subject: Note Added - [#4678911] Returns
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 30 Oct 2022 11:54:40 +0000 (UTC)

Hi ,    Mohamed Kassem added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4678911    Subject:  Returns   Requester: Maram    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Maher – Hussain , </div>
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<div class="MsoNormal">Close it by today and confirm please , </div>
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<div class="MsoNormal" style="line-height:105%">Mohamed Kassem</div>
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<div class="MsoNormal" style="line-height:105%">Senior Store Manager \ Al Rai - Kuwait</div>
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<div class="MsoNormal" style="line-height:105%">M +965 98001748</div>
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<span style="font-size:9.0pt;line-height:105%;color:black">E </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%;color:#0563C1">[email-masked]</span></a><span style="font-size:9.0pt;line-height:105%;color:black"></span>
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<a href="http://www.homecentre.com/" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%;color:black">homecentre.com</span></a><span style="font-size:9.0pt;line-height:105%;color:#323E4F"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Reddy Prasad &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, October 29, 2022 8:24 AM<br>
<b>To:</b> [email-masked]; Youraj Kinhikar &lt;[email-masked]&gt;; Mohamed Kassem &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4678911] - Returns</div>
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<div class="MsoNormal">Dear Team </div>
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<div class="MsoNormal">We have informed earlier HC escalations should go to <a id="OWAAMA8359BB7026F4378A9B5FD2C3BA5FCD3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Kassem</span></a>
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<div class="MsoNormal">Kassem : Please check and do the needful. </div>
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<div class="MsoNormal">Shababe this is happening for long inspite of multiple reminders
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Reddy Prasad</div>
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<b>From:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, October 28, 2022 1:15 PM<br>
<b>To:</b> Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4678911] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi team <br>
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Problem Statement: Damage item delivered<br>
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 Customer name : Maram<br>
Contact number :  +96550813161<br>
Email id ; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Store : Centrepoint - Rai (Ghazali) Branch - Kuwait<br>
Order date 29/07/2022<br>
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Assistance Required: The customer has received a damage item which was got from the store please check the invoice attached.<br>
INvoice number : 221122201040706<br>
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 Regards,</span><span style="font-size:10.5pt;font-family:-Apple-System"> </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank You,<br>
<span style="color:black;background:white">Home Centre </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Tue, 25 Oct at 3:05 AM
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-Apple-System">Hi team <br>
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Problem Statement: Damage item delivered<br>
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 Customer name : Maram<br>
Contact number :  +96550813161<br>
Email id ; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Store : Centrepoint - Rai (Ghazali) Branch - Kuwait<br>
Order date 29/07/2022<br>
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Assistance Required: The customer has received a damage item which was got from the store please check the invoice attached.<br>
INvoice number : 221122201040706<br>
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 Regards,<br>
CS Team Badri .</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Thu, 11 Aug at 1:33 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi team <br>
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Problem Statement: Damage item delivered<br>
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 Customer name : Maram<br>
Contact number :  +96550813161<br>
Email id ; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Store : Centrepoint - Rai (Ghazali) Branch - Kuwait<br>
Order date 29/07/2022<br>
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Assistance Required: The customer has received a damage item which was got from the store please check the invoice attached.</span></div>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System">INvoice number : 221122201040706</span></strong><b><span style="font-size:10.5pt;font-family:-Apple-System"><br>
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 Regards,<br>
CS Team Badri .</span>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Wed, 10 Aug at 2:09 PM
<span class="separator">, Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Dear team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Please share order No.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Youraj</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Get
<a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">From: Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, August 10, 2022 1:04:40 PM<br>
<b>To:</b> Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4678911] - Returns </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi team </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Problem Statement: Damage item delivered</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"> Customer name : Maram</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Contact number :  +96550813161<br>
Email id ; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Store : Centrepoint - Rai (Ghazali) Branch - Kuwait</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Order date 29/07/2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"> Assistance Required: The customer has received a damage item which was got from the store please check the invoice attached </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"> Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">CS Team Badri .</span></div>
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