Subject: Note Added - [#5037657] Returned item
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 30 Oct 2022 09:46:22 +0000

Hi ,    Service Center - CAI E-commerce A added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5037657    Subject:  Returned item   Requester: Ahmed Elleithy    Note Content:   <font>CAI Aramex Customer Service team.<br>
Your request has been received and will be viewed by a member of our team.
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The case reference assigned to your request is: CAI/1022/23708 . Please make sure to keep the case reference number in the subject field for all communications related to this request.
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> [email-masked] <br><b>Sent:</b> 10/30/2022 11:45:07 AM<br><b>To:</b> [email-masked]; [email-masked]; [email-masked]<br><b>Cc:</b> [email-masked]<br><b>Subject:</b> RE: Fwd: [#5037657] - Returned item</span>
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<strong><span style="font-size: 14px; color: red">[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size: 14px; color: red">This email originated
<strong>outside</strong> of Aramex. <strong>DO NOT CLICK</strong> on <strong>LINKS</strong> or
<strong>ATTACHMENTS </strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</strong></span>
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Hi <a href="mailto:[email-masked]" id="OWAAM48D7EB2C7C944D5E92101882F4C236A2" rel="noreferrer" style="background-color: transparent;color: rgb(44, 92, 197);text-decoration: none;word-break: break-word;overflow-wrap: break-word" target="_blank">
<span style="word-break: break-word;overflow-wrap: break-word;font-family: Calibri, sans-serif;text-decoration: none">@Marniel Baul</span></a>
<a href="mailto:[email-masked]" id="OWAAMCD94240D23BB4BBCBF9F8EF3A5B376E5" rel="noreferrer" style="background-color: transparent;color: rgb(44, 92, 197);text-decoration: none;word-break: break-word;overflow-wrap: break-word" target="_blank">
<span style="word-break: break-word;overflow-wrap: break-word;font-family: Calibri, sans-serif;text-decoration: none">@Eman Helmy</span></a>,</div>
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Reminder to return item to WH. Customer following up for refund.</div>
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Order ID: 2109729038</div>
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AWB: 47783499761</div>
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Regards,</div>
<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box">
<span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Max </span>Support
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<blockquote class="freshdesk_quote">On Thu, 27 Oct at 3:27 PM <span class="separator">
, Marniel Baul &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal">Dears <a id="OWAAMFA667E3176354ADBAC6689752C292441" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Service Center - CAI E-commerce A</span></a>
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<div class="MsoNormal">Please assist. </div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, October 27, 2022 3:04 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Eman Helmy &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5037657] - Returned item</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<div class="MsoNormal">Hi <a id="OWAAM48D7EB2C7C944D5E92101882F4C236A2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a>
<a id="OWAAMCD94240D23BB4BBCBF9F8EF3A5B376E5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Eman Helmy</span></a>,</div>
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<div class="MsoNormal">Reminder to return item to WH. Customer following up for refund.</div>
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<div class="MsoNormal">Order ID: 2109729038</div>
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<div class="MsoNormal">AWB: 47783499761</div>
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<div class="MsoNormal">Regards,</div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, October 27, 2022 12:25 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5037657] - Returned item</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Any update on this.</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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Problem Statement: Late return<br>
Order ID: 2109729038<br>
AWB: 47783499761</span></div>
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<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>,
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="font-size:10.5pt;font-family:-apple-system"><br>
Assistance Required: Need urgent return to the WH</span> </div>
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Issue Description: The item was already collected from customer by you,  But we have not received item at warehouse yet.<br>
Please return the item as soon as possible to warehouse so refund could be processed</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Max </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 23 Oct at 7:01 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late return</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 2109729038</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB: 47783499761</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need urgent return to the WH</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The item was already collected from customer by you,  But we have not received item at warehouse yet.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please return the item as soon as possible to warehouse so refund could be processed</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,<br>
Mohamed Almustafa</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5037657:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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