Subject: New Reply Received - Re:Your refund is on its way
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 30 Oct 2022 04:42:55 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re:Your refund is on its way  Ticket comment <div dir="auto">Hi<div><br></div>
<div>The wallet amount 59 credited in my splash account 2 weeks back. But the other amount 48 not yet credited in my bank account. <br><br><br><br><br><div id="hw_signature">Sent from my phone</div>
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<div>From: Splash &lt;[email-masked]&gt;<br>Date: Sat, Oct 29, 2022, 8:19 PM<br>To: [email-masked]<br>Subject: Re:Your refund is on its way<br>
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<blockquote><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4988989</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Samer Salmeh : </div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Fariyal,<br><br><br>
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<div dir="ltr"><div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<div>
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<div>We sincerely apologize for any inconvenience caused, </div>
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<div dir="ltr">The refund has been processed of amount 48.12 for returned items on order  9587403122to your Card number: 532719******1428 on  9/28/22 and the process take7 -14 working days according to bank norms.And amount <span style="white-space:pre" dir="ltr"> </span>59 to My credit wallet .</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>We appreciate your patience.</div>
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<div dir="ltr" style="box-sizing:border-box"><div style="box-sizing:border-box"><br style="font-size:14px;box-sizing:border-box;color:rgb( 0 , 0 , 0 );font-family:'-apple-system' , 'blinkmacsystemfont' ,"></div></div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style="color:rgb( 0 , 0 , 0 );font-family:'-apple-system' , 'blinkmacsystemfont' ,">Splash </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4988989