Subject: Ticket Assigned - Conversation with umar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Oct 2022 14:02:15 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with umar umar                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi umar, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:50 PM, 27th Oct                     umar                    ok           05:50 PM, 27th Oct                     umar                    hi           05:52 PM, 27th Oct                   Samer                   Hi Umar , Thank you for contacting us. I'm Samer. I will be happy to help you.           05:52 PM, 27th Oct                     umar                    I have the query regarding return request. I did not cancel my return request however I got the email/ sms (see image)           05:53 PM, 27th Oct                     umar                             05:53 PM, 27th Oct                   Samer                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:54 PM, 27th Oct                     umar                    Where is my refund?           05:54 PM, 27th Oct                   Samer                   Please confirm how many items you have returned on RP101722002847           05:55 PM, 27th Oct                     umar                    what is RP101722002847           05:56 PM, 27th Oct                   Samer                   How many items you have returned on order 9590550192           05:56 PM, 27th Oct                     umar                    total 6 items. 3 have been refunded           05:57 PM, 27th Oct                   Samer                   Thank you for confirmation ,we apologize for that ,we will escalate your issue to process the refund for the remaining items asap           05:58 PM, 27th Oct                     umar                             05:59 PM, 27th Oct                     umar                             05:59 PM, 27th Oct                   Samer                   Do you have another inquiry can assist you with?           05:59 PM, 27th Oct                     umar                    no. what happened by the way? why you cancelled the return request? Now it has been many days passed           06:00 PM, 27th Oct                   Samer                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:00 PM, 27th Oct                     umar                    Will u send me the complain number so that I can follow           06:01 PM, 27th Oct                     umar                    I do not want to decsribe the full story again           06:01 PM, 27th Oct                   Samer                   We will share it with you within one hour with the details           06:01 PM, 27th Oct                   Samer                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:01 PM, 27th Oct                     umar                    ok. thanks bye           06:02 PM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5060468