Subject: Ticket Assigned - HC Delivery confirmation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Oct 2022 11:28:19 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  HC Delivery confirmation tarek_sabbagh                    Hello           02:34 PM, 22nd Oct                   Mohamed                   Hi  , My name is Mohamed.Thank you for contacting us. I will be happy to help you!           02:34 PM, 22nd Oct                     tarek_sabbagh                    please am waiting since morning for room delivery, no one contacted us yet.           02:35 PM, 22nd Oct                     tarek_sabbagh                    i need to know when they will reach           02:35 PM, 22nd Oct                     tarek_sabbagh                    order 818761286           02:35 PM, 22nd Oct                   Mohamed                   We request you to share with us the correct order number           02:36 PM, 22nd Oct                     tarek_sabbagh                    8187612686           02:37 PM, 22nd Oct                   Mohamed                   As i have checked the order scheduled for delivery on 15/10/2022           02:39 PM, 22nd Oct                     tarek_sabbagh                    no its changed to today           02:39 PM, 22nd Oct                   Mohamed                   We would like to inform you that the delivery timing is till 9P.M and we will do the needful to deliver the order in the earliest           02:40 PM, 22nd Oct                     tarek_sabbagh                    dear i have selected morning timing for delivery           02:41 PM, 22nd Oct                     tarek_sabbagh                    which is from 10:30 till 4 PM           02:41 PM, 22nd Oct                     tarek_sabbagh                    am waiting since morning and now once called me           02:41 PM, 22nd Oct                     tarek_sabbagh                    i need to know when they will reach           02:41 PM, 22nd Oct                     tarek_sabbagh                    no one called me           02:42 PM, 22nd Oct                   Mohamed                   Am truly sorry for that.           02:43 PM, 22nd Oct                     tarek_sabbagh                    cam you please check with logistics what time they will reach           02:43 PM, 22nd Oct                     tarek_sabbagh                    or give me the driver number who suppose to deliver my room           02:44 PM, 22nd Oct                   Mohamed                   But we don't have the exact delivery timing as the items will be delivered with an special team for the assembly           02:44 PM, 22nd Oct                     tarek_sabbagh                    yes but you don't have contact number to call them !!           02:44 PM, 22nd Oct                     tarek_sabbagh                    am waiting since 4 hours           02:44 PM, 22nd Oct                     tarek_sabbagh                    i have other things to do outside and i need to know when they will reach           02:45 PM, 22nd Oct                   Mohamed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:46 PM, 22nd Oct                     tarek_sabbagh                    please share the escalation ticket or number wirh me           02:46 PM, 22nd Oct                     tarek_sabbagh                    ?           02:50 PM, 22nd Oct                   Mohamed                   Please share with us your email ID so that we can update you regards.           02:51 PM, 22nd Oct                     tarek_sabbagh                    [email-masked]           02:52 PM, 22nd Oct                     tarek_sabbagh                    i want them to call me please and update me wirh the delivery time           02:53 PM, 22nd Oct                   Mohamed                   We will do the needful to deliver the order in the earliest.           02:56 PM, 22nd Oct                     tarek_sabbagh                    dear am not getting amy useful information           02:57 PM, 22nd Oct                     tarek_sabbagh                    can you ask logistics team to call me           02:57 PM, 22nd Oct                     tarek_sabbagh                    its 2 PM already           02:57 PM, 22nd Oct                     tarek_sabbagh                    when they will deliver it ?!           02:57 PM, 22nd Oct                   Mohamed                   We will send the issue to the concern team and we will update you regards via the email           03:00 PM, 22nd Oct                     tarek_sabbagh                    please make sure to reply urgently           03:02 PM, 22nd Oct                   Mohamed                   We will do our best           03:05 PM, 22nd Oct                   Mohamed                   Is there is any thing else i can help you with?           03:09 PM, 22nd Oct                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:12 PM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5036720