Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Oct 2022 06:25:42 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div style="direction: ltr">Hi,</div>
<div style="direction: ltr">It has been 19 days and last Wednesday the customer service mentioned that this problem will be solved in 48 hours maximum and now another 6 days passed.</div>
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<div style="direction: ltr">I don’t understand what is the problem exactly!!! And it is just 3.8 kd, if the bank refused to return it then i could just collect it from any branch.</div>
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<div style="direction: ltr">I would like to collect my money by today and i will wait for your reply to know which branch to go and if it is not solved today that doesn’t give me other options other than to go to the Kuwait Consumer protection department to complain.</div>
<div><br></div>Christina.<div><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 20 Oct 2022, at 5:47 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hi Christina ​<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query concerning order number 8188299818 to the concerned team and we will be in touch with you ASAP to assist you in resolving this issue.<br><br>We request you to please allow us some time so that we can work on this and do the needful.<br><br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5026911