Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 20 Oct 2022 11:17:54 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">Good Day, <div><br></div>
<div>Thank you for your prompt reply,</div>
<div><br></div>
<div>The Mothercare store that refused to accept a purchase from their store for a bigger size is located at Aeroporou Rodokanaki 29, Chios Greece. The clothing was purchased on October 6, 2022 and we tried to return the pants and shirt on October 11, 2022 for a bigger size. It was a gift and we did not have a receipt but all the tags were still on the clothing. The owner of the store was very rude and insulting to us. She refused to help us. We will be returning to the area for a baby celebration and will advise family and friends not to make purchases from this store. The owner should be advised that she will make more sales when she is helpful rather than nasty and insulting. We had the Mothercare bag with the tags on the clothing. The items were current and could be sold again. We only wanted to have a bigger size so the baby could wear the gift. </div>
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<div>The owner of the store is a poor reflection of your corporate image. </div>
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<div>Thank you for the opportunity to state my concern. </div>
<div><br></div>
<div>Linda Axarlis </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Oct 19, 2022 at 9:22 AM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5017499</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5017499<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Samer Salmeh : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Linda ,<br><br>
</div>
<div dir="ltr">
<div><span rel="tempredactor">Thank you for getting in touch with us. </span></div>
<div><span rel="tempredactor" style="font-size:14px">​</span></div>
<div><span rel="tempredactor" style="font-size:14px">We apologize for the inconvenience caused.<br></span></div>
<div><span rel="tempredactor">​</span></div>
<div><span rel="tempredactor">We would be happy to help you. However for us to check and investigate, we would need some more information. </span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" dir="ltr">Please provide us with this information.</span></div>
<div><span dir="ltr" rel="tempredactor">Store name.</span></div>
<div><span dir="ltr" rel="tempredactor">Invoice number.</span></div>
<div><span dir="ltr" rel="tempredactor">date of purchase.</span></div>
<div><span dir="ltr" rel="tempredactor">date of visiting.</span></div>
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<span dir="ltr" rel="tempredactor">Country</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor">We are looking forward to hearing from you.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor">Your friends,</span></div>
<div><span rel="tempredactor">The Support Team</span></div>
</div>
<div dir="ltr">
<br><br>
</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">​</div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5017499