Subject: New Reply Received - Re: Thank you for collecting your order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Oct 2022 10:52:43 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Thank you for collecting your order  Ticket comment <div dir="auto">Hello </div>
<div dir="auto">Thanks for your email. I will be visiting Centerpoint today with the items I need to exchange</div>
<div dir="auto">Rgds karen</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, October 16, 2022 8:26:54 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Thank you for collecting your order
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5003433</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Samer Salmeh : </div>
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Hi karen,</div>
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<div dir="ltr"> Thank you for shopping with us.
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<div>We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</div>
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<div>·You can contact our customer support team on 800-6927 to book a return and be notified of the refund amount based on our return policy.</div>
<div>·You can also book the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div>·You can now drop off your return to any (Centrepoint) store across the UAE.</div>
<div>Here’s what you need to do.</div>
<div>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (<span style="">Centrepoint</span>) store in the UAE.</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund
 to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5003433