Subject: Note Added - [#4992224] Re: Share your feedback with us
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 17 Oct 2022 06:44:23 +0000

Hi ,    Prakash Iyangar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4992224    Subject:  Re: Share your feedback with us   Requester: Omnia9090    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Approved. </div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, October 17, 2022 10:44 AM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Prakash Iyangar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4992224] - Re: Share your feedback with us</div>
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<div class="MsoNormal">Hi <a id="OWAAM3EF23FEC5AF14609858D80C263AE9AB5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prakash</span></a>,</div>
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<div class="MsoNormal">Reminder for approval.</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjUwODczMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rXie3xp7BpvhUuYWiS-2vzfKCXKtS941JVv3boGn_Xc" data-id="2044002508731" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, October 16, 2022 3:58 PM<br>
<b>To:</b> Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4992224] - Re: Share your feedback with us</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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We appreciate your assistance with this issue.<br>
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Problem Statement: POD \ Undelivered Order<br>
Order Date: Oct 4, 2022<br>
Order ID: 9588981189<br>
Tracking ID: FP100522001454<br>
Order Amount: 289.60<br>
Assistance Required: Refund Approval<br>
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Issue Description: The order was delivered on </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> 10/7/22 as per the Hybris. However, the customer denied receiving the order even after sharing the POD. We kindly ask you for refund approval as the customer is travelling and h
 won't be able to receive the order again. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please note that the issue has been escalated under #4980363but no action has been done.<br>
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Case history: Thu,9 Oct 2022<br>
Customer history:   10/04/2022 <br>
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Thanks in advance.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Samer</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4992224:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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