Subject: New Reply Received - DAMAGE FOUND IN PRODUCT AND REQUEST FOR REPLACEMENT
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 13:52:04 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  DAMAGE FOUND IN PRODUCT AND REQUEST FOR REPLACEMENT  Ticket comment <div dir="ltr"><div dir="auto">
<div>Sorry for the late reply,</div>
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<div>For this time, I will not need to return the product. I'm satisfied with it as it is, but please try to package the products better,Include the CENTERPOINT standard in your delivery method as well</div>
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<span style="text-transform:initial;font-weight:bold;color:#45668e;letter-spacing:0;line-height:1.2;font-size:16px"> Nadir Nazar </span><br><span style="text-transform:initial;font-weight:bold;color:#646464;line-height:1.2;font-size:13px"> CAD Draftsman, </span> <span style="text-transform:initial;font-weight:bold;color:#646464;line-height:1.2;font-size:13px"> DDDc </span>
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<tr><td width="477" style="padding-top:14px;white-space:nowrap;width:477px;font-family:Arial"><div style="margin:.1px;line-height:1"><span style="font-size:11px;color:#212121;white-space:nowrap"><a href="tel:+971-502340420" target="_blank" style="font-family:Arial;text-decoration:unset" rel="noreferrer"><span style="line-height:1.2;font-family:Arial;color:#212121;white-space:nowrap"> +971-502340420 </span></a>  |  <a href="http://www.DDDcompany.com%20" target="_blank" style="font-family:Arial;text-decoration:unset" rel="noreferrer"><span style="line-height:1.2;font-family:Arial;color:#212121;white-space:nowrap"> www.DDDcompany.com </span></a>  |  <a href="mailto:[email-masked]%20" target="_blank" style="font-family:Arial;text-decoration:unset" rel="noreferrer"><span style="line-height:1.2;font-family:Arial;color:#212121;white-space:nowrap"> [email-masked] </span></a></span></div></td></tr>
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<td style="color:#008000;font-size:12px;padding:0 8px 0 8px;vertical-align:middle;font-family:Arial"> Be like me, be Carbon free - don't print this and save a tree </td>
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<div>On Fri, 14 Oct 2022, 1:21 pm Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4994235</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Samer Salmeh : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<span>Hi Nadir ,</span> </div>
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<span>Thank you for contacting us.</span><br><br><span>We sincerely apologize for any inconvenience caused, </span><br><br><span dir="ltr">We will make sure that will not happen in your future purchases ,the return request has been made to your order number (9589806169</span><span>)</span><span dir="ltr">, and you will be contacted within 2-3 working days. Please inform us if you are not contacted within this period.</span>
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<div style="word-break:break-word;box-sizing:border-box"><span dir="ltr">Please check your email and fill in the address details.</span></div>
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<br><span>Thank you for cooperating with us.</span><br><br><span>Do not hesitate to contact us if you have any other inquiries.</span><br><br><br><span>Your friends</span><br><span>Support Team</span>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4994235