Subject: New Reply Received - order No. 9589857327 pending
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Oct 2022 10:47:24 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  order No. 9589857327 pending  Ticket comment <div dir="auto">Dear centerpoint,<div dir="auto"><br></div>
<div dir="auto">I understand your policy, but this should be mentioned under the item that its non returnable or exchangable, and as i said i want to exchange the size only not return it ....</div>
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<div>On Thu, 13 Oct 2022, 2:28 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Nataly ,</div></div>
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<div dir="ltr">Thank you for contacting us.<br><br>We sincerely apologize for any inconvenience caused, <br><br>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return Printed Sports Bra with Cross Bac comes under the category of non-returnable products which explains why you cannot see a return option.<br> As per the policy, products sold on our website and on our<br><br> stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>Please refer to the below link for any further information on non-returnable items:<br><br><a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer" target="_blank">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a><br><br>We thank you for your understanding and cooperation.<br><br>Your friends,<br>The Support Team<br> <br> </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4998219