Subject: Note Added - [#4711859] Damaged armchair
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 08:18:11 +0000

Hi ,    Mohamed Shabaz Khan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4711859    Subject:  Damaged armchair   Requester: abbasehjail1990    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Samer,</div>
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<div class="MsoNormal">Please proceed with the return/replacement. Attached is the approval.</div>
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<b><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Mohamed Shabaz Khan</span></b><span style='font-family:"Times New Roman",serif'><br>
</span><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>MIS Coordinator</span><span style='font-family:"Times New Roman",serif'></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Homecentre &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, October 8, 2022 2:29 PM<br>
<b>To:</b> Mohamed Shabaz Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4711859] - Damaged armchair</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement Refund approval</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : Aug 3, 2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 8180757670</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID: 19230068180757670</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item ID: 163153960 - - Cameo Velvet Armchair</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">163153960 - - Cameo Velvet Armchair </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Amount KWD95.40</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: TThe customer emailed us informing us that he/she received the item on 09/08/2022, but the item they received is damaged. The customer also provided us a picture
 of the damaged item. <br>
Now the customer is asking for a return and refund/ exchange of the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">So kindly check the issue and provide us with the approval for the customer to be returned or exchanged.<br>
Case History: The customer has reached out to us on9 Aug 2022  asking for his returned items refunded.<br>
Customer's history: The customer is with us since </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">  1/19/21<br>
Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">the issue and close the ticket asap.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,<br>
Samer<br>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4711859:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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