Subject: Ticket Assigned - Re: Sorry, we had to cancel part of your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 07 Oct 2022 08:24:47 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Sorry, we had to cancel part of your order. Hi,

Complaint # 4955859
Order # 9588304761

As a regular and old customer, it is very disappointing of getting a
treatment like this.
I have placed the order on 29th September while application was showing
each and every items were available.

However 2 days later, we received a message and email communication that
some items are out of stock and had to be cancelled, which was okay with me
as it can happened due to overbuying.

Thereafter, there was no communication from your side which leads me to
call the customer service.

On 3rd October we called and we get an update that there is some mistakes
from warehouse team, ordered items are available and will be delivered
asap. Again that was okay with me noting that there must be so many orders
and it will be difficult to deliver on time.

After waiting 3 days more, we again called customer service as we haven't
received any updates which wasn't expected at all. We received an update
from another customer service representative that my order has been
cancelled fully and refund will be initiated and there was no communication
on that.

It is truly very disappointing to not get an update from your end. We had
to chase for an updates and we always got false and inaccurate information.

It is not above the refund or cancellation, we always have believe in  Max'
s products and services and that is the reason we prefer your products.

Considering above incident, I am sorry to say that but we will not prefere
to buy anything from Max.

Though it took so much my time to write this but for me it is worthy as
this is totally unexpected and unacceptable.

Thank you.

On Sat, 1 Oct 2022, 12:20 PM Max Fashion <[email-masked]> wrote:

> Order 9588304761
> 
> <https://www.maxfashion.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_CREDIT_CARD_AE_en>
> Download our apps now
> <https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_CREDIT_CARD_AE_en> [image:
> android icon]
> <https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_CREDIT_CARD_AE_en>
> iPhone
> <https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_CREDIT_CARD_AE_en>
> Android
> <https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_CREDIT_CARD_AE_en>
> 
> Women
> <https://www.maxfashion.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_CREDIT_CARD_AE_en>
> Men
> <https://www.maxfashion.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_CREDIT_CARD_AE_en>
> Girls
> <https://www.maxfashion.com/ae/en/department/girls?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_CREDIT_CARD_AE_en>
> Boys
> <https://www.maxfashion.com/ae/en/department/boys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_CREDIT_CARD_AE_en>
> Shoes
> <https://www.maxfashion.com/ae/en/department/shoes?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_CREDIT_CARD_AE_en>
> Inspiration
> <https://www.maxfashion.com/ae/en/inspiration?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_CREDIT_CARD_AE_en>
>
> Sorry, we had to cancel part of your order.
>
> Hi Parvin Patel, unfortunately we had to remove some items from your Order
> 9588304761
> <https://www.maxfashion.com/ae/en/my-account/order/9588304761?utm_source=hybris&utm_medium=email&utm_campaign=internal_partial_cancellation_CREDIT_CARD_AE_en>.
>
>
> Here’s how your refund works:
>
> Cancelled Items
>
> Item
>
> Description
>
> Total Price
>
> <https://www.maxfashion.com/ae/en/p/164516863?utm_source=hybris&utm_medium=email&utm_campaign=internal_partial_cancellation_CREDIT_CARD_AE_en>
> MAX
> Printed Midi Shirt Dress with Tie-Up Belt and Slit Detail
> Color: Blue
> Size: 14
> Quantity: 1 AED 38.57
>
> <https://www.maxfashion.com/ae/en/p/164516850?utm_source=hybris&utm_medium=email&utm_campaign=internal_partial_cancellation_CREDIT_CARD_AE_en>
> MAX
> Printed Midi Shirt Dress with Tie-Up Belt and Slit Detail
> Color: Green
> Size: 14
> Quantity: 1 AED 38.57
>
> *TOTAL:* *AED 77.14*
> *Total Refund Amount* *AED 77.14*
> Items that are cancelled or refunded are not eligible for Shukrans.
> 
> Need help? Get in touch
>
>  <[email-masked]?Body=Contacted>
>
> *Write us an email now*, we'll get back to you as fast as we can.
>  <https://www.facebook.com/MaxFashionMENA>
>
> *Connect with us* on your favourite social network.
>  <https://twitter.com/maxfashionMENA>
>
> Reach out in 140 characters! We are *@maxfashionMENA*.
>
> *Call us on 800–MAXUAE (800-629823).*
> 7 days a week, 24 hours a day
> 
> © 2022 Retail World Limited
> Privacy Policy
> <https://www.maxfashion.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_CREDIT_CARD_AE_en>
> | Terms & Conditions
> <https://www.maxfashion.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_CREDIT_CARD_AE_en>
>

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4971106