Subject: Ticket Assigned - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 06 Oct 2022 11:31:36 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns Hello Dears ,
I would like to raise a complaint regarding to my last purchase at max store in the galleria mall . 
what happened that i have purchase a quantity of 4 packs of men boxers with size XXL which already oversized for me . 
i've opened only one pack of these boxers but i found that it's really too small than it's normal size .
I understand that it's not acceptable to return purchases of underwear for health concerns . 
now i went back to the store and i asked him to return the other 3 packs which i didn't open and didn't use but actually they were very aggressive with me and they didn't help at all and all what they are saying that this is the policy . 

by logic i can understand that i can't return opened items for health concerns and you have all the right on that however for untouched items there should be more flexibility on returning the untouched items . 
why i have to loose all money while i can loose only few amount of the total paid amount . 

please i've left all my items in the store as they told me someone will call me back but no one called me back . https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4869518