Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Oct 2022 16:33:32 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.    Ticket comment <div>Iam not accepting any apology , just I need you to tell me why the voucher not redeemed <img class="ymail-preserve-class inline-image-guid-5F2431DB-1E0F-4A7C-A6B4-209AB301AC11 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTYwMDY5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jfgycmB_32E6Ao0oyJ2ZPRTcnAZNL1YLByK_UQzU4wM" data-id="2044001600698" alt="Inline image" style="width: 100%">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, October 5, 2022, 11:46 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv2894588252"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div dir="ltr">
<div>Hi Nehal,<br><br>
</div>
<div dir="ltr">
<div>
<span style="font-size:11pt"> </span><span dir="ltr" style="font-size:10.5pt;font-family:-apple-system, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">Thank
you for getting in touch with us.</span>
</div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span style="font-size:10.5pt;font-family:-apple-system, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin:0cm 0cm 12pt;line-height:15pt"><span dir="ltr" style="font-size:10.5pt;font-family:-apple-system, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">For the inconvenience caused, we’d like to give you a new  voucher worth AED 207 for you to use it on your next purchase at <a rel="noreferrer" target="_blank" href="http://xxxxxxxx.com/" style="cursor:pointer"><span dir="ltr" style="color:rgb(31, 115, 183)">centrepointstores.com/</span></a></span></div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span dir="ltr" style="font-size:10.5pt;font-family:-apple-system, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">The
voucher code you need to apply at checkout is <strong>051-00ZM-42TP-2B4W-1T</strong>  *Terms and conditions apply</span></div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span style="font-size:10.5pt;font-family:-apple-system, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin:0cm 0cm 12pt;line-height:15pt"><span style="font-size:10.5pt;font-family:-apple-system, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">Once again, sincere apologies, and
thank you for your patience.</span></div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span style="font-size:10.5pt;font-family:-apple-system, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">Your
friends,</span></div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span style="font-size:10.5pt;font-family:-apple-system, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span style="font-size:10.5pt;font-family:-apple-system, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">The
Support Team</span></div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span style="font-size:10.5pt;font-family:-apple-system, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin:0cm 0cm 12pt;line-height:15pt"><span style="font-size:10.5pt;font-family:-apple-system, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">* Terms and conditions:</span></div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span style="font-size:10.5pt;font-family:-apple-system, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">1.
This voucher code is valid till 05.04.2023 23:59:00</span></div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span dir="ltr" style="font-size:10.5pt;font-family:-apple-system, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">2. The voucher can be spent on a threshold of 208 </span></div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span style="font-size:10.5pt;font-family:-apple-system, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">3. Voucher is only valid on <a rel="noreferrer" target="_blank" href="http://www.xxxxxxxxxxxx.com/" style="cursor:pointer"><span dir="ltr" style="color:rgb(31, 115, 183)">centrepointstores.com/</span></a></span></div>
<div style="margin:0cm 0cm 0.0001pt;line-height:15pt"><span style="font-size:10.5pt;font-family:-apple-system, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(51, 51, 51)">4.
The voucher code can only be used once, on a single transaction – per
head/credit card/registration. </span></div>
</div>
<div dir="ltr" style="margin-top:0px"><br></div>
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<div style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4899978