Subject: Re: [#4958515] - Returns
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 05 Oct 2022 05:32:54 +0000

Hi Samer Salmeh,  Item Returned back to Warehouse. we made RDO-1949527      
                           
                            On
                            Tue, 4 Oct at 12:28 PM
                            ,  Samer Salmeh <[email-masked]>  wrote:

 
 Hi Team,  Problem Statement:  WWD DAMAGED ITEM Order Date : Sep 3, 2022 Order ID: 8184837662 Tracking ID:  19431668184837662 Item ID: 164401172 - - Eco Speed Car Single Bed - 90x190 cm  Assistance Required: Damaged Item Received 
 
 Issue Description: Customer emailed us informing that he/she received the item on 21/09/2022  but the item which they received is damaged, the delivery team returned apart of the item and informed that the they can not find a replacement part to complete the bed frame and that he should just cancel the order.

 The other item:163988616 - - Alexis Kids Spring Single Mattress - 90x190 cm, the customer cant use it  without the bed. 
   
 The customer is asking to collect the bed frame and mattress ASAP. 
   
 Kindly check and do the needful ASAP.