Subject: New comment - [#4791389]
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked]
Date: Tue, 04 Oct 2022 14:51:56 +0000

There is a new comment in the ticket submitted by hind khalaf alkhass to HelpCPAE   Comment added by : Nikhil Bishnoi  Comment Content:  <div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000">
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<div>Hi Tharindu,</div>
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<div>Please find customer details as requested.</div>
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<div>Customer name is :Hind Khalif Mohammad Alkhas</div>
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<div>Mobile number : 97784212</div>
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<div>Kindly assist in resolving this at the earliest.</div>
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<div>Regards,</div>
<div>Nikhil.</div>
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<div>From: "Tharindu Rajapaksha" &lt;[email-masked]&gt;<br><b>To: </b>"Nikhil Bishnoi" &lt;[email-masked]&gt;<br><b>Cc: </b>"Akshay Berry" &lt;[email-masked]&gt;, "Reshmaa KJ" &lt;[email-masked]&gt;, "Malik Ismail" &lt;[email-masked]&gt;, "Faraz Lohani" &lt;[email-masked]&gt;, "Escalations Dxbteam" &lt;[email-masked]&gt;, "Mohammad Shababe Quamar" &lt;[email-masked]&gt;, "Ajith Pillai" &lt;[email-masked]&gt;, "Reddy Prasad" &lt;[email-masked]&gt;, "Centrepoint" &lt;[email-masked]&gt;, "Geetanjali Gadpelly" &lt;[email-masked]&gt;, "Shajan Joy" &lt;[email-masked]&gt;, "Rahul Nerkar" &lt;[email-masked]&gt;<br><b>Sent: </b>Monday, 26 September, 2022 14:47:00<br><b>Subject: </b>RE: [#4791389] -<br>
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<div class="MsoNormal">Dear Nikhil,</div>
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<div class="MsoNormal">Is it possible for you to share the name of Customer as well as I could not find this order details from Hybriss. I usually send money to location together with the name of customer mentioned in Hybriss system based on order Number so When
 pay customer they can verify the name with Civil ID Copy.</div>
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<div class="MsoNormal">Thanks and Best Regards</div>
<div class="MsoNormal">Tharindu Rajapaksha</div>
<div class="MsoNormal">Coordinator – Accounts</div>
<div class="MsoNormal">Landmark Group - Kuwait</div>
<div class="MsoNormal">+965 97 2 808 46</div>
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<b>From:</b> Nikhil Bishnoi &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, September 26, 2022 11:09 AM<br>
<b>To:</b> Tharindu Rajapaksha &lt;[email-masked]&gt;<br>
<b>Cc:</b> Akshay Berry &lt;[email-masked]&gt;; Reshmaa KJ &lt;[email-masked]&gt;; Malik Ismail &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Mohammad
 Shababe Quamar &lt;[email-masked]&gt;; Ajith Pillai &lt;[email-masked]&gt;; Reddy Prasad &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Geetanjali Gadpelly &lt;[email-masked]&gt;; Shajan
 Joy &lt;[email-masked]&gt;; Rahul Nerkar (TCS) &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4791389] -</div>
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<b><i><span style="font-size: 13.5pt; color: indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black">Hi Tharindu,</span></div>
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<div class="MsoNormal"><span style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black">With regards to the refund for the Order ID 8374253768,, the customer has confirmed that he can visit Al Rai store to collect the cash. Also, please ask the store
 team to contact the customer on +96597784212 once the amount has reached them for pay out.</span></div>
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<div class="MsoNormal"><span style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black">Thank you for your help.</span></div>
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<div class="MsoNormal"><span style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black">Nikhil.</span></div>
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<b><span style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black">From:
</span></b><span style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black">"Rahul Nerkar" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"Akshay Berry" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Reshmaa KJ" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Malik Ismail" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;,
 "Faraz Lohani" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Escalations Dxbteam" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Nikhil Bishnoi" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"Tharindu Rajapaksha" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Mohammad Shababe Quamar" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Ajith
 Pillai" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Reddy Prasad" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Centrepoint" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;,
 "Geetanjali Gadpelly" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Shajan Joy" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Sunday, 25 September, 2022 09:50:46<br>
<b>Subject: </b>Re: [#4791389] -</span>
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<span class="contentpasted0"><span style="font-size: 12.0pt; color: black; background: white">Dear Faraz/Malik/Akshay/Reshmaa/Nikhil,</span></span><span style="font-size: 12.0pt; color: black">
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<span class="contentpasted0"><span style="font-size: 12.0pt; color: black; background: white">Cash refund is approved by Shajan sir for Order no. </span></span><span class="contentpasted0"><span style="font-size: 10.5pt; color: #201f1e; background: white">8374253768
 amount KWD-160.110/- . Please update the location to </span></span><span class="gaoya"><span style="font-size: 10.5pt; color: #201f1e; background: white">@Tharindu Rajapaksha</span></span><span class="contentpasted0"><span style="font-size: 10.5pt; color: #201f1e; background: white"> from
 which location customer want to collect cash refund.</span></span><span style="font-size: 12.0pt; color: black"></span>
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<span class="contentpasted0"><span style="font-size: 10.5pt; color: #201f1e; background: white">Regards,</span></span><span style="font-size: 12.0pt; color: black"></span>
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<span class="contentpasted0"><span style="font-size: 10.5pt; color: #201f1e; background: white">Rahul Nerkar</span></span><span style="font-size: 12.0pt; color: black"></span>
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<b><span style="color: black">From:</span></b><span style="color: black"> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, September 20, 2022 4:55 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Reshmaa KJ &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Nikhil Bishnoi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ajith Pillai
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Shajan Joy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4791389] -</span><span style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black">
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<div class="MsoNormal"><span style="font-size: 12.0pt; color: black">Dear Faraz/Malik/Akshay/Reshmaa/Nikhil,</span></div>
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<span style="font-size: 12.0pt; color: black; background: white">Cash refund is approved by Shajan sir for Order no. </span><span style="font-size: 10.5pt; color: #201f1e; background: white">8374253768 amount KWD-116.110/- . Please update the location
 to <a id="OWAAM971589" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family: 'Calibri',sans-serif; text-decoration: none">@Tharindu Rajapaksha</span></a> from which location customer want to collect cash refund.</span><span style="font-size: 12.0pt; color: black"></span>
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<span style="font-size: 10.5pt; color: #201f1e; background: white">Regards,</span><span style="font-size: 12.0pt; color: black"></span>
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<span style="font-size: 10.5pt; color: #201f1e; background: white">Rahul Nerkar</span><span style="font-size: 12.0pt; color: black"></span>
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<b><span style="color: black">From:</span></b><span style="color: black"> Shajan Joy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, September 20, 2022 4:37 PM<br>
<b>To:</b> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ajith Pillai &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Nagamuni Reddy N &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohammad
 Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Reshmaa KJ &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Malik Ismail &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4791389] -</span><span style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black">
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<div class="xxmsonormal"><span style="color: black">Dear Rahul,</span></div>
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<div class="xxmsonormal"><span style="color: black">Approved as discussed.</span></div>
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<div class="xxmsonormal"><span style="color: black">Regards</span></div>
<div class="xxmsonormal"><span style="color: black">Shajan Joy</span></div>
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<b><span style="color: black">From:</span></b><span style="color: black"> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, September 19, 2022 7:19 AM<br>
<b>To:</b> Shajan Joy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ajith Pillai &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Nagamuni Reddy N &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohammad
 Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Reshmaa KJ &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Malik Ismail &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4791389] -</span>
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<span style="font-size: 12.0pt; color: black">Dear Shajan Sir,</span><span style="color: black"></span>
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<span style="font-size: 12.0pt; color: black">Please approve the cash refund for the below mentioned in trailing email.</span><span style="color: black"></span>
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<span style="font-size: 12.0pt; color: black">Regards, </span>
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<span style="font-size: 12.0pt; color: black">Rahul Nerkar.</span><span style="color: black"></span>
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<b><span style="color: black">From:</span></b><span style="color: black"> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Monday, September 12, 2022 8:38 AM<br>
<b>To:</b> Shajan Joy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ajith Pillai &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Nagamuni Reddy N &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Reshmaa KJ &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4791389] - </span>
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<div class="xxmsonormal"><span style="color: black"> </span></div>
</div>
</div>
<div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black">Dear Shajan Sir/Ajith Sir/Reddy Sir,</span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span class="xxxxelementtoproof"><span style="font-size: 12.0pt; color: black; background: white">Please approve a cash refund for Order no. </span></span><span class="xxxxelementtoproof"><span style="font-size: 10.5pt; color: #201f1e; background: white">8374253768
 amount KWD-116.110/- No records found in KPAY.</span></span><span style="font-size: 12.0pt; color: black">
</span><span style="color: black"></span>
</div>
<div>
<div class="xxmsonormal" style="background: white">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal" style="background: white">
<span style="font-size: 10.5pt; color: #201f1e; background: white">Order No. 8374253768 not available in Hybris, so we found the Fort ID/ Merchant ID- 158516679400061838 from Payfort.com by using order no.8374253768
 and we are getting result purchase details but refund details not showing in below screen shot.  </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal" style="background: white">
<span style="font-size: 10.5pt; color: #201f1e; background: white"><br>
<br>
<br>
</span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal" style="background: white">
<span style="font-size: 10.5pt; color: #201f1e; background: white">For checking refund credited to customer account or not, We use the Merchant ID- 158516679400061838 &amp; we get result from KPAY- NO record found as mentioned
 in below screen shot (2), means refund not credited to customer account.</span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal" style="background: white">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal" style="background: white">
<span style="font-size: 12.0pt; color: black">Please approve a cash refund.</span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal" style="background: white">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal" style="background: white">
<span style="font-size: 12.0pt; color: black"><img width="1366" height="768" style="width: 14.2291in; height: 8.0in" id="x_x_Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTQ4MTkxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GlDfCbjNaXPX7yq6Ptv21qLn-dk1Fh2YqNmEvhBltYk" data-id="2044001481910"></span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal" style="background: white">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal" style="background: white">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal" style="background: white">
<span style="font-size: 12.0pt; color: black"><img width="1366" height="768" style="width: 14.2291in; height: 8.0in" id="x_x_Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTQ4MTkxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Zw7KEW-z6ufJvQV-d-K06HG5hPGQzECn2r-8M2Kk4cw" data-id="2044001481912"></span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal" style="background: white">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal" style="background: white">
<span style="font-size: 12.0pt; color: black">Regards,</span><span style="color: black"></span>
</div>
</div>
<div class="xxmsonormal">
<span class="xxxxelementtoproof"><span style="font-size: 12.0pt; color: black; background: white">Rahul Nerkar.</span></span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align: center"><span style="color: black">
<hr align="center">
</span></div>
<div id="x_x_x_divRplyFwdMsg">
<div class="xxmsonormal">
<b><span style="color: black">From:</span></b><span style="color: black"> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, September 8, 2022 4:08 PM<br>
<b>To:</b> Shajan Joy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Reshmaa KJ &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4791389] - </span>
</div>
<div>
<div class="xxmsonormal"><span style="color: black"> </span></div>
</div>
</div>
<div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black">Dear Shajan Sir,</span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black">Please approve a cash refund for Order no. </span><span style="font-size: 10.5pt; color: #201f1e; background: white">8374253768 amount KWD-116.110/- No records found in KPAY.</span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 10.5pt; color: #201f1e; background: white">Order No. 8374253768 not available in Hybris, so we found the Fort ID/ Merchant ID- 158516679400061838 from Payfort.com by using order no.8374253768 and we are getting result
 purchase details but refund details not showing in below screen shot.  </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 10.5pt; color: #201f1e; background: white"><br>
<br>
<br>
</span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 10.5pt; color: #201f1e; background: white">For checking refund credited to customer account or not, We use the Merchant ID- 158516679400061838 &amp; we get result from KPAY- NO record found as mentioned in below screen
 shot (2)</span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black"><img width="1366" height="768" style="width: 14.2291in; height: 8.0in" id="x_x_Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTQ4MTkxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GlDfCbjNaXPX7yq6Ptv21qLn-dk1Fh2YqNmEvhBltYk" data-id="2044001481910"></span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black"><img width="1366" height="768" style="width: 14.2291in; height: 8.0in" id="x_x_Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTQ4MTkxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Zw7KEW-z6ufJvQV-d-K06HG5hPGQzECn2r-8M2Kk4cw" data-id="2044001481912"></span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black">Regards,</span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxmsonormal">
<span style="font-size: 12.0pt; color: black">Rahul Nerkar.</span><span style="color: black"></span>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align: center"><span style="color: black">
<hr align="center">
</span></div>
<div id="x_x_x_x_divRplyFwdMsg">
<div class="xxmsonormal">
<b><span style="color: black">From:</span></b><span style="color: black"> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, September 8, 2022 1:21 PM<br>
<b>To:</b> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4791389] - </span>
</div>
<div>
<div class="xxmsonormal"><span style="color: black"> </span></div>
</div>
</div>
<div>
<div>
<div class="xxxxxmsonormal"><span style="color: black">Hi Rahul,</span></div>
<div class="xxxxxmsonormal"><span style="color: black"> </span></div>
<div class="xxxxxmsonormal"><span style="color: black">As per PAYFORT amount is deducted from the customer's account, however, not doesn’t process.</span></div>
<div class="xxxxxmsonormal"><span style="color: black"> </span></div>
<div class="xxxxxmsonormal"><span style="color: black">Amount deducted date: 26-03-2020</span></div>
<div class="xxxxxmsonormal"><span style="color: black">Amount : 160.110 KWD</span></div>
<div class="xxxxxmsonormal"><span style="color: black">Amount Status : Accepted</span></div>
<div class="xxxxxmsonormal"><span style="color: black"> </span></div>
<div class="xxxxxmsonormal">
<span style="color: black"><img width="1275" height="117" style="width: 13.2812in; height: 1.2187in" id="x_x_x_x_x__x005f_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTQ4MTkxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sh7oBNkC-GDwOQv4sD3miesYSIKi5wDG2n6xRu-kFhg" data-id="2044001481914"></span><span style="color: black"></span>
</div>
<div class="xxxxxmsonormal"><span style="color: black"> </span></div>
<div>
<div class="xxxxxmsonormal">
<b><span style="color: black">Thanks &amp; Regards,</span></b><span style="color: black"></span>
</div>
<div class="xxxxxmsonormal"><span style="color: black"> <img width="144" height="63" style="width: 1.5in; height: .6562in" id="x_x_x_x_x_Picture_x0020_63" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTQ4MTkxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.a_HmZWHTtLP4ElkoYdJsmXJ1czYENSbTk_aOKTWKNgg" data-id="2044001481915" alt="Shape

Description automatically generated with medium confidence"></span></div>
<div class="xxxxxmsonormal">
<b><span style="color: black">Shababe Quamar</span></b><span style="color: black"></span>
</div>
<div class="xxxxxmsonormal">
<span style="color: black"><img width="283" height="12" style="width: 2.9479in; height: .125in" id="x_x_x_x_x_Picture_x0020_56" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTQ4MTkxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.t-FeH_BmA_37rNp4wuk7oAQyCUjhH_5tl-r-wVjYggY" data-id="2044001481916" alt="[email-masked]"></span><span style="color: black"></span>
</div>
<div class="xxxxxmsonormal"><span style="color: black">+971 4 517 4278</span></div>
<div class="xxxxxmsonormal"><span style="color: black">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
<div class="xxxxxmsonormal"><span style="color: black"><a href="http://www.landmark.digital/" target="_blank" rel="noreferrer"><span style="color: #0563c1">www.landmark.digital</span></a></span></div>
</div>
<div class="xxxxxmsonormal"><span style="color: black"> </span></div>
<div>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in">
<div class="xxxxxmsonormal">
<b><span style="color: black">From:</span></b><span style="color: black"> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, September 8, 2022 11:51 AM<br>
<b>To:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4791389] -</span>
</div>
</div>
</div>
<div class="xxxxxmsonormal"><span style="color: black"> </span></div>
<div>
<div class="xxxxxmsonormal">
<span style="font-size: 12.0pt; color: black">Dear Shababe Sir,</span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxxxxmsonormal">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxxxxmsonormal">
<span style="font-size: 12.0pt; color: black">I have check in KPAY no record found against the FORT ID/Merchant ID -158516679400061838.<img width="1366" height="768" style="width: 14.2291in; height: 8.0in" id="x_x_x_x_x_Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTQ4MTkxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.H4ikyR60L51yXAklqVoscPD6CovITK1J2wJj7T6rRCE" data-id="2044001481917"></span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxxxxmsonormal">
<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
</div>
</div>
<div>
<div class="xxxxxmsonormal">
<span style="font-size: 12.0pt; color: black">Regards, </span>
<span style="color: black"></span>
</div>
<div>
<div class="xxxxxmsonormal">
<span style="font-size: 12.0pt; color: black">Rahul Nerkar.</span><span style="color: black"></span>
</div>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align: center"><span style="color: black">
<hr align="center">
</span></div>
<div id="x_x_x_x_x_divRplyFwdMsg">
<div class="xxxxxmsonormal">
<b><span style="color: black">From:</span></b><span style="color: black"> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, September 8, 2022 11:30 AM<br>
<b>To:</b> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4791389] - </span>
</div>
<div>
<div class="xxxxxmsonormal"><span style="color: black"> </span></div>
</div>
</div>
<div>
<div>
<div class="xxxxxxmsonormal"><span style="color: black">Hi Rahul,</span></div>
<div class="xxxxxxmsonormal"><span style="color: black"> </span></div>
<div class="xxxxxxmsonormal"><span style="color: black">Please see the below mention detail.</span></div>
<div class="xxxxxxmsonormal"><span style="color: black"> </span></div>
<div class="xxxxxxmsonormal">
<span style="color: black"><img width="1275" height="117" style="width: 13.2812in; height: 1.2187in" id="x_x_x_x_x_x_Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTQ4MTkxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sh7oBNkC-GDwOQv4sD3miesYSIKi5wDG2n6xRu-kFhg" data-id="2044001481914"></span><span style="color: black"></span>
</div>
<div class="xxxxxxmsonormal"><span style="color: black"> </span></div>
<div>
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<b><span style="color: black">Thanks &amp; Regards,</span></b><span style="color: black"></span>
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<div class="xxxxxxmsonormal"><span style="color: black"> <img width="144" height="63" style="width: 1.5in; height: .6562in" id="x_x_x_x_x_x_Picture_x0020_63" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTQ4MTkxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.a_HmZWHTtLP4ElkoYdJsmXJ1czYENSbTk_aOKTWKNgg" data-id="2044001481915" alt="Shape

Description automatically generated with medium confidence"></span></div>
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<b><span style="color: black">Shababe Quamar</span></b><span style="color: black"></span>
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<span style="color: black"><img width="283" height="12" style="width: 2.9479in; height: .125in" id="x_x_x_x_x_x_Picture_x0020_56" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTQ4MTkxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.t-FeH_BmA_37rNp4wuk7oAQyCUjhH_5tl-r-wVjYggY" data-id="2044001481916" alt="[email-masked]"></span><span style="color: black"></span>
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<div class="xxxxxxmsonormal"><span style="color: black">+971 4 517 4278</span></div>
<div class="xxxxxxmsonormal"><span style="color: black">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
<div class="xxxxxxmsonormal"><span style="color: black"><a href="http://www.landmark.digital/" target="_blank" rel="noreferrer">www.landmark.digital</a></span></div>
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<b><span style="color: black">From:</span></b><span style="color: black"> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, September 7, 2022 11:58 AM<br>
<b>To:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4791389] -</span>
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<span style="font-size: 12.0pt; color: black">Dear Shababe Sir,</span><span style="color: black"></span>
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<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
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<span style="font-size: 12.0pt; color: black; background: white">Order no. </span><span style="font-size: 10.5pt; color: #201f1e; background: white">8374253768 not find in Hybris.  Please provide transaction ID if available, then we will find
 another in KPAY &amp; this order is old of 2020.</span><span style="color: black"></span>
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<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
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<span style="font-size: 10.5pt; color: #201f1e; background: white">Regards,</span><span style="color: black"></span>
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<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
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<span style="font-size: 10.5pt; color: #201f1e; background: white">Rahul Nerkar.</span><span style="color: black"></span>
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<span style="font-size: 12.0pt; color: black"> </span><span style="color: black"></span>
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<b><span style="color: black">From:</span></b><span style="color: black"> Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, September 7, 2022 11:46 AM<br>
<b>To:</b> Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4791389] - </span>
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<b><i><span style="font-size: 13.5pt; font-family: 'Arial',sans-serif; color: indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size: 10.5pt; color: black">Hi Rahul,</span><span style="color: black"></span>
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<span style="font-size: 10.5pt; color: black"> </span><span style="color: black"></span>
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<span style="font-size: 10.5pt; color: black">The order is for 2020 and that is the reason it is not showing on hybris. The customer is complaining that he has received only 1 item and the rest have not been received and asking for the
 refund.</span><span style="color: black"></span>
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<span style="font-size: 10.5pt; color: black"> </span><span style="color: black"></span>
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<span style="font-size: 10.5pt; color: black">Please find attached the screenshot customer has shared for the order confirmation.</span><span style="color: black"></span>
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<span style="font-size: 10.5pt; color: black">Regards,</span><span style="color: black"></span>
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<span style="font-size: 10.5pt; color: black">Nikhil.</span><span style="color: black"></span>
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<span style="font-size: 10.5pt; color: black"><br>
</span><span style="font-size: 1.0pt; font-family: 'fdtktid',serif; color: white">4791389:1125156</span><span style="font-size: 10.5pt; color: black">
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