Subject: New Reply Received - Delivery
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 30 Sep 2022 17:30:30 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Hi,</div>
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<div>I received a call from your delievry person yesterday after receding a text which says your order is out for delievry today, but he told me I’m too far and I can’t drop it off today. </div>
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<div>Today I received the order but without assembling which I requested multiple times.</div>
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<div>So when I finally tried to assemble myself, the order was missing pieces which makes it’s impossible to assemble.</div>
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<div>My order is not only 2 weeks late but by date this has been the worse customer service I had to go though. </div>
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<div>Note:</div>
<div>Your registered customer service line is not in service </div>
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<img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTIwMjg2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tA7ozqjZP3CokgtFNSXu3eZl2-E-oRorlKlfAAc74o4" data-id="2044001202865"><img alt="image1.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTIwMjg2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pXlCkOgm2MS6eKfez_3MzyJYwT-1_CuUeq-2-FQ4klE" data-id="2044001202866"><br><div dir="ltr"><blockquote></blockquote></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sep 24, 2022, at 7:59 AM, [email-masked] wrote:<br><br>
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<blockquote><div dir="ltr">Hello Again,<div><br></div>
<div>I still have not received any update concerning my order since it’s a week late from the expected delievry date.</div>
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<div>Neither have a been contacted by the concerned team in kuwait yet. </div>
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<div>I am truly disappointed in the customer service. </div>
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<div>Please let me know what is the next step ASAP.</div>
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<div>Sarah </div>
<div>00965 99393314<br><br><div dir="ltr"><blockquote>
<br>On Sep 21, 2022, at 11:30 PM, Home Centre UAE &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sarah,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused, </div>
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<div>We can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.</div>
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<div>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
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<div>We request you to please allow us some time so we can work on this and do the needful.</div>
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<div>We appreciate your patience.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4903055