Subject: New Reply Received - order#9587461994
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Sep 2022 10:09:29 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  order#9587461994  Ticket comment <div dir="ltr">REMINDER. PLEASE UPDATE ON THE REFUND.<div><br></div>
<div>Ankit gupta</div>
<div>+971502724566<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 29 Sept 2022 at 19:51, ankit gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Centerpoint team,</div>
<div dir="auto"><br></div>
<div dir="auto">Still there has been no call or any further updates.</div>
<div dir="auto">I will need a resolution by tommorow. This is terrible customer service. I am surprised youll treat your customers this way.</div>
<div dir="auto"><br></div>
<div dir="auto">Ankit Gupta</div>
<div dir="auto">+971502724566</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
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<div dir="ltr" class="gmail_attr">On Thu, 29 Sep 2022 at 2:09 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Ankit,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for giving us the opportunity to help you.<br><br>Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.<br><br>Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.<br><br>We hope we have not caused you any inconvenience, your comfort and happiness are really important to us.<br><br>Make sure that any problem you face when shopping with us will be resolved in a way that makes you satisfied, your happiness and comfort are important to us.<br><br>Feel free to contact us for further assistance!<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Centrepoint </span>Support Team</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4915367