Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 19:31:11 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div style="direction: ltr">Hello </div>
<div style="direction: ltr">Can  i know please what kind of information u need ? </div>
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<img alt="image1.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDk5NzgxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pGSJNeFhA62t2gTtrkOJEvjnj9H7tjL0lzZ3NB0z6l0" data-id="2044000997815"><img alt="image2.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDk5NzgxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WbbehgWRCD49KvkUx9XA-V74dAdmxFDg0ECf2uNEKk0" data-id="2044000997816"><br>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 28 Sep 2022, at 10:20 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4928151</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Samer Salmeh : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Noor,</div>
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<div style="margin-bottom: 0.0001pt"><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div style="margin-bottom: 0.0001pt"><span rel="tempredactor" style="font-size: 14px">We apologize for the inconvenience caused.</span></div>
<div style="margin-bottom: 0.0001pt"><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, ">We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr"> As per the policy, (154563092 - - Kit For Kids Crib Mattress - 133 x 70 cm) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, ">Please refer to the below link for any further information on non-returnable items:</span></div>
<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, "><a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer"></a><a href="https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118#" rel="noreferrer">https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118#</a></span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, ">We thank you for your understanding and cooperation.</span></div>
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<span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr">​</span><br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4928151