Subject: Ticket Assigned - Conversation with Sumaiya
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 14:27:27 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sumaiya Sumaiya                    Hi I want to return my order           06:06 PM, 28th Sep                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:06 PM, 28th Sep                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:06 PM, 28th Sep                     Sumaiya                    1           06:06 PM, 28th Sep                   MAX UAE whatsapp bot                    Hello Sumaiya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:06 PM, 28th Sep                     Sumaiya                    2           06:06 PM, 28th Sep                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:06 PM, 28th Sep                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:06 PM, 28th Sep                   Nikhil                   Thank you for contacting us, you’re speaking to Nikin.  How may I assist you?           06:18 PM, 28th Sep                   Nikhil                   In the meantime, an exchange is not available at MAX. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (brand) store across the UAE.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:21 PM, 28th Sep                   Nikhil                   Is there anything can I  help you with it?           06:23 PM, 28th Sep                   Nikhil                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:26 PM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4933392