Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 08:32:01 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    good morning           12:58 PM, 22nd Aug                   Mais                   Hi dear customer, I am Mais, Thank you for contacting us, How may I help you today           12:59 PM, 22nd Aug                     User                    i purchased bed set with mattress delivery was  yesterday .No one contact sofar           01:01 PM, 22nd Aug                   Mais                   Would you please provide us with the order number To try to help you as best as possible.           01:01 PM, 22nd Aug                     User                    21123202872920220819           01:03 PM, 22nd Aug                     User                    invoice number           01:03 PM, 22nd Aug                   Mais                   Have you placed the order online or from the store ?           01:04 PM, 22nd Aug                     User     
                from stores avenue mall           01:04 PM, 22nd Aug                   Mais                   could you please provide us with the purchase invoice           01:08 PM, 22nd Aug                     User                    no response from you           01:08 PM, 22nd Aug                     User                    mentioned the number see above           01:08 PM, 22nd Aug                   Mais                   Kindly provide us with a picture of the invoice           01:09 PM, 22nd Aug                     User                    how can i provide the pic?           01:09 PM, 22nd Aug                     User                    in chat           01:10 PM, 22nd Aug                   Mais                   Kindly check the attach button           01:11 PM, 22nd Aug                     User                    madam i know how to operate laptop . Hard copy of invoice in my hand how can i attach ?           01:12 PM, 22nd Aug                     User                    pr
 ovide the contact person phone number           01:13 PM, 22nd Aug                   Mais                   Please take a photo of it and attach it on the chat so i can check with the store team           01:13 PM, 22nd Aug                     User                    find the attachment           01:15 PM, 22nd Aug                   Mais                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           01:18 PM, 22nd Aug                   Mais                   Is there any other query I can help you with?           01:18 PM, 22nd Aug                     User                    provide the contact phone number please           01:18 PM, 22nd Aug                   Mais                   We are truly sorry we do not have these information           01:19 PM, 22nd Aug              
      Mais                   But we will contact you within 24 hours via email           01:19 PM, 22nd Aug                     User                    Useless support Thanks           01:20 PM, 22nd Aug                   Mais                   It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day!           01:20 PM, 22nd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4761194