Subject: Note Added - [#4846290] شكوى بسبب سوء الخدمة
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 27 Sep 2022 12:04:27 +0000

Hi ,    Hckmgr.awqaf added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4846290    Subject:  شكوى بسبب سوء الخدمة   Requester: maged alfy    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">We have communicated to WH team as we have got approval earlier for replacement but when WH team calling the customer his number is not reachable</div>
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<div class="MsoNormal">As per WH team they will go tomorrow for replacement</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Ibrahim Mokhtar</div>
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<div>From: Homecentre &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, September 27, 2022 2:21 PM<br>
<b>To:</b> Hckmgr Awqaf &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Hckmgr Avenues &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4846290] - شكوى بسبب سوء الخدمة</div>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System">The customer sahred with his contact number:  66990075 , alternative number: 96772626 </span></strong><b><span style="font-size:10.5pt;font-family:-Apple-System"><br>
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Problem Statement:  WWD DAMAGED ITEM<br>
Order Date : 30/01/2021<br>
Invoice ID: 21123201006495<br>
Store: Avqaf<br>
Assistance Required: Damaged Item<br>
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Issue Description: Customer emailed us informing that item get damaged, customer also provided us the picture of damaged items.<br>
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Customer contact number: 66990076<br>
Name: Majed El Alfy<br>
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Kindly call the customer and do the needful</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank You,<br>
<span style="color:black;background:white">Home Centre </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">تشغيل الأثنين, 26 سبتمبر في 6:46 م
<span class="separator">, Hckmgr.awqaf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Dear Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">We have tried to contact with the customer many times but no response and as mentioned the invoice is from Avenues store</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Dear Nitin,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly check from your side and do the needful</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Ibrahim Mokhtar</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">From: Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, September 24, 2022 3:20 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Hckmgr Awqaf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4846290] - شكوى بسبب سوء الخدمة</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Dear Team ,
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly call the customer to sort it out ,
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<div class="MsoNormal" style="line-height:105%">Mohamed Kassem</div>
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<div class="MsoNormal" style="line-height:105%">Senior Store Manager \ Al Rai - Kuwait</div>
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<b><span style="font-size:10.5pt;font-family:-Apple-System">From:</span></b><span style="font-size:10.5pt;font-family:-Apple-System"> Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, September 23, 2022 6:20 PM<br>
<b>To:</b> Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4846290] - </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">شكوى بسبب سوء الخدمة</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="font-size:10.5pt;font-family:-Apple-System"><span dir="LTR"></span><span dir="LTR"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement:  WWD DAMAGED ITEM<br>
Order Date : 30/01/2021<br>
​Invoice ID: 21123201006495<br>
​Store: Avqaf<br>
Assistance Required: Damaged Item</span></div>
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Issue Description: Customer emailed us informing that item get damaged, customer also provided us the picture of damaged items.</span></div>
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Customer contact number: 66990076</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Name: Majed El Alfy</span></div>
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Regards,<br>
Samer</span></div>
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1. <a href='https://helpae.homecentre.com/helpdesk/attachments/2044000828181'>UvvCOd22cNSYwsn00f-E9fKQE0fczYmleA.jpeg</a><br />2. <a href='https://helpae.homecentre.com/helpdesk/attachments/2044000828182'>nwGvOX7Ai-TtN3-aDHg6bkJyc09OibsMZQ.jpeg</a><br />3. <a href='https://helpae.homecentre.com/helpdesk/attachments/2044000828183'>0czZZ6keHG2H18WqNNUS8wj33KKHKoeVoQ.jpeg</a><br />4. <a href='https://helpae.homecentre.com/helpdesk/attachments/2044000828184'>الشوفونيرة.pdf</a><br />5. <a href='https://helpae.homecentre.com/helpdesk/attachments/2044000828185'>الحزءالسفلىبالشوفونيوة.pdf</a>