Subject: Re: [#4770504] - Faulty item order 8180916158
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Tue, 20 Sep 2022 07:56:49 +0000

Hi Samer Salmeh,  tomorrow we will send the team, to clear this issues.     
                           
                            On
                            Thu, 25 Aug at 11:57 AM
                            ,  Home Centre UAE <[email-masked]>  wrote:
                             
  Hi Samer Salmeh,  we will try to send the Rectification team on (27/08/2022)  

                           
                            On
                            Wed, 24 Aug at  1:47 PM
                            ,  Samer Salmeh <[email-masked]>  wrote:
                             
 Hi Team,  Problem Statement:  WWD DAMAGED ITEM Order Date: Aug 4, 2022 Order ID: 8180916158 Tracking ID: 1400000233802995 Item ID:162391099 - - Perry's Trio Bunk Bed   Assistance Required: Damaged Item Received 
 
 Issue Description: The customer emailed us informing us that he/she received the item on 22/08/2022 but the item which they received is damaged, the customer also provided us with the picture of the damaged item.  
 
 Now the customer is asking for an exchange of the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not.  Regards, Samer