Subject: [JIRA] Jennie Prakash J mentioned you on REL-159637
From: "Jennie Prakash J (Jira)" <[email-masked]>
To: "samer salmeh" <[email-masked]>
Date: Mon, 12 Sep 2022 06:14:25 +0000

Jennie Prakash J *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-159637 Refund issue: 6159937370 

Jennie Prakash J *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMWM4MGEwNjMwNGQxNDkxZGJlZmI5MzQ0ZDJlNzU2YjYiLCJwIjoiaiJ9 )

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REL-159637 ( https://landmark.atlassian.net/browse/REL-159637?atlOrigin=eyJpIjoiMWM4MGEwNjMwNGQxNDkxZGJlZmI5MzQ0ZDJlNzU2YjYiLCJwIjoiaiJ9 )

Refund issue: 6159937370 ( https://landmark.atlassian.net/browse/REL-159637?atlOrigin=eyJpIjoiMWM4MGEwNjMwNGQxNDkxZGJlZmI5MzQ0ZDJlNzU2YjYiLCJwIjoiaiJ9 )
Jennie Prakash J 10:14 AM GST

@samer salmeh Mentioned Order was placed using the MADA card. Payfort is having issues refunding the MADA card amount and is working to fix the issue. Meanwhile, we will share the failed transactions with them and they will process the refund manually through the bank. It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-159637?atlOrigin=eyJpIjoiMWM4MGEwNjMwNGQxNDkxZGJlZmI5MzQ0ZDJlNzU2YjYiLCJwIjoiaiJ9 )

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