Subject: Re: drop payments
From: Nikhil Bishnoi <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, Elharith Elsiddig <[email-masked]>, Escalations Dxbteam <[email-masked]>, Elbadri <[email-masked]>
Date: Tue, 6 Sep 2022 19:18:13 -0700 (MST)

Hi Malik, 

Kindly assist in resolving this concern. Thank you for your help. 

Regards, 
Nikhil. 

From: "Malik Ismail" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Elharith Elsiddig" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Elbadri" <[email-masked]> 
Sent: Monday, 5 September, 2022 11:36:25 
Subject: RE: drop payments 

Hi Nikhil , 

Will check and update 

From: Nikhil Bishnoi <[email-masked]> 
Sent: Saturday, September 3, 2022 11:36 AM 
To: Malik Ismail <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; Elharith Elsiddig <[email-masked]>; Escalations Dxbteam <[email-masked]>; Elbadri <[email-masked]> 
Subject: Re: drop payments 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

The customer has come back to us asking for the refund for the drop payment. He has shared his bank statement with us. 

Kindly assist with the refund against the drop payment. Thank you for your help. 

Regards, 

Nikhil. 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Ankur Kwatra" < [ mailto:[email-masked] | [email-masked] ] >, "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] >, "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 14 June, 2022 18:14:17 
Subject: RE: drop payments 

Hi Manish , 

Order ID 9569788148 removed due to tech issue. The refund will be process within 2-3 days. 

Regards, 

Malik 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 14, 2022 3:58 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Ankur Kwatra < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: drop payments 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Please update us further on the below request. 

Thank you for your help. 

Regards, 

Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Ankur Kwatra" < [ mailto:[email-masked] | [email-masked] ] >, "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 12, 2022 4:48:30 PM 
Subject: Re: drop payments 

Hi Team, 

Kindly assist us on the below reqeust, as he coming back again and again. 

Thank you for your help. 

Regards, 

Manish 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, June 11, 2022 7:09:53 PM 
Subject: drop payments 

Hi Team, 

The customer was debited 2 times AED 215.1. 

Customer Email ID: [ mailto:[email-masked] | [email-masked] ] 

Order ID: 9569788164 

Ticket ID: 4352306 

1. Amount Deducted AED 215. twice . Date of Deduction: 13/05/2022 

2-Card number: 4333671007008710 

3- Payment code: 

809693 
827413 

Please check and do the needed action. 

Regards, 

Samer 

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