Subject: [JIRA] (REL-159225) Refund issue //6162217704
From: "Manjunath (Jira)" <[email-masked]>
To: "samer salmeh" <[email-masked]>
Date: Mon, 05 Sep 2022 07:08:33 +0000

Manjunath *made 3 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-159225 Refund issue //6162217704 

Manjunath *made 3 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMjVhYjYwNjU1NjFjNDIwZmFmM2I1NGY4OWU5YWNlMTgiLCJwIjoiaiJ9 )

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REL-159225 ( https://landmark.atlassian.net/browse/REL-159225?atlOrigin=eyJpIjoiMjVhYjYwNjU1NjFjNDIwZmFmM2I1NGY4OWU5YWNlMTgiLCJwIjoiaiJ9 )

Refund issue //6162217704 ( https://landmark.atlassian.net/browse/REL-159225?atlOrigin=eyJpIjoiMjVhYjYwNjU1NjFjNDIwZmFmM2I1NGY4OWU5YWNlMTgiLCJwIjoiaiJ9 )
Updates
Manjunath 11:05 AM GST Resolution: Done Status: To Be Assigned Completed Assignee: Manjunath Elharith
Comments
Manjunath 11:05 AM GST

Hi @Elharith

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-159225?atlOrigin=eyJpIjoiMjVhYjYwNjU1NjFjNDIwZmFmM2I1NGY4OWU5YWNlMTgiLCJwIjoiaiJ9 )

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