Subject: RE: Refund issue: 8176671316
From: Tharindu Rajapaksha <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: "Rahul Nerkar (TCS)" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, Elbadri <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Reddy Prasad <[email-masked]>, Shajan Joy <[email-masked]>
Date: Thu, 1 Sep 2022 15:48:52 +0000

Dear Manish,

I was informed exact Avenue branch on 30th August afternoon and Please note that I have handed over the money to Our Driver Yesterday. Please find the attached email I already sent to HCK avenues and Once money received they usually inform the customer to collect money. I will check with the driver about the status.

Thanks and Best Regards
Tharindu Rajapaksha
Coordinator – Accounts
Landmark Group - Kuwait
+965 97 2 808 46

From: Manish Kumar <[email-masked]>
Sent: Thursday, September 1, 2022 6:38 PM
To: Tharindu Rajapaksha <[email-masked]>
Cc: Rahul Nerkar (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; Elbadri <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Refund issue: 8176671316

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Tharindu,

Kindly note that the customer visited the store Avenues branch and talked to store manager Joevilyn Pedroso and the store team informed the customer that they have not received the cash yet.

We request you to please arrange the cash on the same store and notify the customer on +96599660367 to collect the cash.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Rahul Nerkar" <[email-masked]<mailto:[email-masked]>>, "Tharindu Rajapaksha" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 29, 2022 2:08:28 PM
Subject: Re: Refund issue: 8176671316

Hi Tharindu,

The customer has confirmed that his nearest store is Avenues branch. Kindly arrange for the cash to be refunded from the Avenues branch.

Please ask the store team to contact the customer on +96599660367, once the cash is ready at the store.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Rahul Nerkar" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Tharindu Rajapaksha" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 25 August, 2022 12:48:58
Subject: Re: Refund issue: 8176671316

Dear Nikhil,

I have taken a cash refund approval from Shajan Sir, Please update the store location to @Tharindu Rajapaksha<mailto:[email-masked]>, he will arrange petty cash at mentioned location..

Regards,

Rahul Nerkar.
________________________________
From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 25, 2022 10:43 AM
To: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Refund issue: 8176671316

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly assist in resolving the below concern. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 23 August, 2022 21:17:47
Subject: Refund issue: 8176671316

Hi Team,

Order ID: 8176671316
RMA: 1002840816
Cash Value; 24.3813

Bank details have been updated, and hypris ticket created: Ticket ID: 05345000 on 10/08/2022, the refund pending since 27/07/2022 and the customer is complaining regarding the delay.

Kindly assist to process the refund ASAP.

Regards,
Samer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: FW: Order No. 8276579122 Cash refund approval
From: Tharindu Rajapaksha <[email-masked]>
To: Hckmgr Avenues <[email-masked]>, Hck Avenues <[email-masked]>
Cc: Reddy Prasad <[email-masked]>, Shajan Joy <[email-masked]>, "Rahul Nerkar (TCS)" <[email-masked]>, Moustafa Tahawi <[email-masked]>, Murugapandian Mani <[email-masked]>
Date: Wed, 31 Aug 2022 06:11:41 +0000

Dear Team,

We are sending below customer cash refund today evening via Driver.

Please handover same to customer and acknowledge receipt here at earliest .(civil id copy with sign, order no, ,date and amt)

Order No

Customer Name

Phone #

Amt

Store

8276579122

Fatema Alkndry

55661331

106

HCK Avenues

Thanks and Best Regards

Tharindu Rajapaksha

Coordinator - Accounts

Landmark Group - Kuwait

+965 97 2 808 46

From: Tharindu Rajapaksha
Sent: Wednesday, August 31, 2022 8:55 AM
To: Reddy Prasad <[email-masked]>
Cc: Murugapandian Mani <[email-masked]>; Moustafa Tahawi <[email-masked]>; Hckmgr Avenues <[email-masked]>; Hck Avenues <[email-masked]>; Shajan Joy <[email-masked]>
Subject: RE: Order No. 8276579122 Cash refund approval

Message noted Sir. Will send money today.

Thanks and Best Regards

Tharindu Rajapaksha

Coordinator - Accounts

Landmark Group - Kuwait

+965 97 2 808 46

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 30, 2022 5:16 PM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Moustafa Tahawi <[email-masked]<mailto:[email-masked]>>; Hckmgr Avenues <[email-masked]<mailto:[email-masked]>>; Hck Avenues <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No. 8276579122 Cash refund approval

Dear @Tharindu Rajapaksha<mailto:[email-masked]>

Please send amount to Avenues home centre store

Regards

Reddy Prasad

From: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 30, 2022 3:07 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Moustafa Tahawi <[email-masked]<mailto:[email-masked]>>; Hckmgr Avenues <[email-masked]<mailto:[email-masked]>>; Hck Avenues <[email-masked]<mailto:[email-masked]>>
Subject: FW: Order No. 8276579122 Cash refund approval

Dear Mr. Reddy

This is for your kind information.

Customers want to collect their money from Avenue.

Regards/Mani

From: Shajan Joy <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 30, 2022 2:49 PM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No. 8276579122 Cash refund approval

Dear Rahul,

Approved.

Regards

Shajan Joy

From: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 30, 2022 1:22 PM
To: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No. 8276579122 Cash refund approval

Dear Shajan

Can you pls approve on this since customer chasing us to get her money back.

Regards/Mani

From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 29, 2022 9:33 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order No. 8276579122 Cash refund approval

Dear Shajan Sir,

Please approve the cash refund, details mentioned in trailing email.

Regards,

Rahul Nerkar.

  _____

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 29, 2022 9:11 AM
To: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No. 8276579122 Cash refund approval

Hi Rahul,

Amount deducted from customer account; some reason order got cancelled. So please process the refund.

Amount deduction detail available in Payfort.

Thanks & Regards,

Shababe Quamar

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 28, 2022 1:53 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order No. 8276579122 Cash refund approval

Dear Shahabe Sir,

Please update the below mentioned in trailing email.

Regards,

Rahul Nerkar.

  _____

From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 23, 2022 12:00 PM
To: Shajan Joy <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order No. 8276579122 Cash refund approval

Dear Shababe Sir,

Please update my quarry below in trailing mail, then I can be processed for cash refund approval.

Regards,

Rahul Nerkar.

  _____

From: Rahul Nerkar (TCS)
Sent: Thursday, August 18, 2022 7:53 AM
To: Shajan Joy <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Order No. 8276579122 Cash refund approval

Dear Shajan Sir,

Please approve a cash refund for Order No. 8276579122 amount KWD-106.0/- NO RECORDS found on KPAY.

Customer purchased two products - Akita Full Bed - 120x200 cm & Akita Nightstand dated 6-July-21 & Delivered to customer 19-Aug-21.

The order was cancelled dated 16-Aug-22 as mentioned in Modification History.

@Mohammad Shababe Quamar<mailto:[email-masked]> sir Please assist the product is under warranty that is the reason of order cancellation & refund process.

Regards,

Rahul Nerkar.