Subject: RE: Damaged item: 8103696606
From: Bharathi Kumar <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Murugapandian Mani <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>, Asick Kadher <[email-masked]>, Arunava Mitra <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Wed, 31 Aug 2022 06:48:30 +0000

This Issues has Resolved.

BEST & REGARDS :

VINOTHKUMAR  BHARATHI

From: Manish Kumar <[email-masked]>
Sent: Tuesday, August 23, 2022 2:29 PM
To: Bharathi Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Murugapandian Mani <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>; Asick Kadher <[email-masked]>; Arunava Mitra <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>
Subject: Re: Damaged item: 8103696606

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Bharathi,

The customer has reported that he receied a call and he was promised that our team will visit on 18/08/2022 however no one visited then again received the call and was promised to that our team will visit on 22/8/2022 however again no one visited.

We request you to kindly look into this matter and assist us in getting the issue resolved at the earlest.

Thank you for your help.

Regards,
Manish

________________________________
From: "Bharathi Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>
Cc: "Asick Kadher" <[email-masked]<mailto:[email-masked]>>, "Arunava Mitra" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 20, 2022 1:12:03 PM
Subject: RE: Damaged item: 8103696606

Dear Team,

We Spoked the Customer, We try to send the Rectification Team on Monday (22/08/2022)

BEST & REGARDS :

VINOTHKUMAR  BHARATHI

From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 19, 2022 6:34 PM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Bharathi Kumar <[email-masked]<mailto:[email-masked]>>; Asick Kadher <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Damaged item: 8103696606

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly assist us in getting this closed. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>, "Bharathi Kumar" <[email-masked]<mailto:[email-masked]>>, "Asick Kadher" <[email-masked]<mailto:[email-masked]>>
Cc: "Arunava Mitra" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 17 August, 2022 09:15:17
Subject: RE: Damaged item: 8103696606

Dear Vinodh

Pls update the status of the below complaint.

Regards/Mani

From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 17, 2022 5:21 AM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Damaged item: 8103696606

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly assist us in getting this closed. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>
To: "Arunava Mitra" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 8 August, 2022 12:29:19
Subject: RE: Damaged item: 8103696606

Hi Arunava/ Mani,

Please share QET report if damage is due to quality issue or customer usage. Also, is it possible to fix.

Mohamed Shabaz Khan
MIS Coordinator
Landmark Tower, Dubai Marina
PO Box 54052, Dubai, United Arab Emirates
T +971 4 5175433
M +971 56 8066304
E [email-masked]<mailto:[email-masked]>
homecentre.com<http://www.homecentre.com>

[logo]<http://www.homecentre.com/>
FOLLOW US ON
[facebook]<http://www.facebook.com/Homecentrestores> [twiiter] <http://www.twitter.com/askhomecentre>  [youtube] <https://www.youtube.com/user/Homecentrestore>  [instagram] <https://instagram.com/homecentrestores>

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 7, 2022 4:33 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Damaged item: 8103696606

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Mohamed,

Please assist us on the below return/exchange approval in order to get this case closed.

Thank you for your help.

Regards,
Manish

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 7, 2022 5:52:31 PM
Subject: Damaged item: 8103696606

Hi Team,

Problem Statement:  WWD DAMAGED ITEM
Order Date : Sep 22, 2021
Order ID: 8103696606
Tracking ID: 17464208103696606
Item ID: 162780162 - - Norwich 2-Seater Fabric Sofa

Assistance Required: Damaged Item

Issue Description: Customer emailed us informing that he/she  item they is damaged, customer also provided us the picture of damaged item.

Kindly check and do the needful

Regards,
Samer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com