Subject: [JIRA] (REL-159151) refund is rejected // 6149966677
From: "Jennie Prakash J (Jira)" <[email-masked]>
To: "samer salmeh" <[email-masked]>
Date: Tue, 30 Aug 2022 16:38:47 +0000

Jennie Prakash J *made 3 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-159151 refund is rejected // 6149966677 

Jennie Prakash J *made 3 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMGY2N2FhYjE1ZDg2NGZlOWI1Mzk2NjJhMzMzMWZkNjEiLCJwIjoiaiJ9 )

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REL-159151 ( https://landmark.atlassian.net/browse/REL-159151?atlOrigin=eyJpIjoiMGY2N2FhYjE1ZDg2NGZlOWI1Mzk2NjJhMzMzMWZkNjEiLCJwIjoiaiJ9 )

refund is rejected // 6149966677 ( https://landmark.atlassian.net/browse/REL-159151?atlOrigin=eyJpIjoiMGY2N2FhYjE1ZDg2NGZlOWI1Mzk2NjJhMzMzMWZkNjEiLCJwIjoiaiJ9 )
Updates
Jennie Prakash J 8:35 PM GST Assignee: Jennie Prakash J Ahmed Omer Resolution: Done Status: To Be Assigned Completed
Comments
Jennie Prakash J 8:35 PM GST

Hi @Ahmed Omer Mentioned Order was placed using the MADA card. Payfort is having issues refunding the MADA card amount and is working to fix the issue. Meanwhile, we will share the failed transactions with them and they will process the refund manually through the bank. It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-159151?atlOrigin=eyJpIjoiMGY2N2FhYjE1ZDg2NGZlOWI1Mzk2NjJhMzMzMWZkNjEiLCJwIjoiaiJ9 )

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