Subject: Note Added - [#4644140] Product information
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sat, 27 Aug 2022 17:27:05 +0000

Hi ,    Mohamed Kassem added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4644140    Subject:  Product information   Requester: Bader nasser    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team , </div>
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<div class="MsoNormal">Kindly double check if still not done </div>
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<div class="MsoNormal" style="line-height:105%">Mohamed Kassem</div>
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<div class="MsoNormal" style="line-height:105%">Senior Store Manager \ Al Rai - Kuwait</div>
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<div class="MsoNormal" style="line-height:105%">M +965 98001748</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Centre UAE &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, August 13, 2022 5:08 PM<br>
<b>To:</b> Mohamed Kassem &lt;[email-masked]&gt;; Tabish Shafeeq &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Hckmgrsamamall &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4644140] - Product information</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Kindly assist in closing this issue as the customer is complaining regarding the delay.<br>
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Item ID: 163679645<br>
Date: 18/04/2022<br>
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According to the consumer, the sofa is not lockable as shown in the pictures and the purchase invoice has been attached.<br>
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Kindly check and do the needful.<br>
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Regards,<br>
Samer</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sun, 31 Jul at 8:23 PM
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Dear Tabish ,
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Kindly check from your side to sort it out ,</span></div>
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<div class="MsoNormal" style="line-height:105%">Best Regards,</div>
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<div class="MsoNormal" style="line-height:105%">Mohamed Kassem</div>
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<div class="MsoNormal" style="line-height:105%">Senior Store Manager \ Al Rai - Kuwait</div>
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<div class="MsoNormal" style="line-height:105%">M +965 98001748</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Home Centre UAE &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, July 30, 2022 9:00 AM<br>
<b>To:</b> Tabish Shafeeq &lt;[email-masked]&gt;; Mohamed Kassem &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Hckmgrsamamall &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4644140] - Product information</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>As per the customer, no one called him, so kindly check and assist in closing the case</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sun, 24 Jul at 9:05 PM
<span class="separator">, Tabish Shafeeq &lt;[email-masked]&gt; wrote:
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<span style='font-size:10.0pt;font-family:"-apple-system",serif;color:#323E4F'>Dear Team,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.0pt;font-family:"-apple-system",serif;color:#323E4F'>Calling done and we have scheduled a technician visit to customer home on Thursday.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:9.0pt;line-height:105%;color:#323E4F">Regards,</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:9.0pt;line-height:105%;color:#323E4F">Tabish Shafeeq</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:9.0pt;line-height:105%;color:#323E4F">Senior Store Manager</span></div>
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<span style="font-size:9.0pt;line-height:105%;color:#323E4F">Sama Mall , Egaila, Kuwait
<br>
M +965 52229149<br>
</span><span style="font-size:9.0pt;line-height:105%;color:black">E <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
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<span style="font-size:9.0pt;line-height:105%;color:#323E4F"><a href="http://www.homecentre.com/" rel="noreferrer"><span style="color:black">homecentre.com</span></a></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Mohamed Kassem &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Sunday, July 24, 2022 6:49 PM<br>
<b>To:</b> [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;; Tabish Shafeeq &lt;[email-masked]&gt;; Hckmgrsamamall &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#4644140] - Product information</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Dear Sama Team ,
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Kindly call the customer to sort it out ,
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<div class="MsoNormal" style="line-height:105%">Mohamed Kassem</div>
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<div class="MsoNormal" style="line-height:105%">Senior Store Manager \ Al Rai - Kuwait</div>
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<div class="MsoNormal" style="line-height:105%">M +965 98001748</div>
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<span style="font-size:9.0pt;line-height:105%;color:black">E </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%">[email-masked]</span></a>
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<a href="http://www.homecentre.com/" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%;color:black">homecentre.com</span></a>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'> Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, July 24, 2022 11:32 AM<br>
<b>To:</b> Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4644140] - Product information </span>
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<b><i><span style='font-size:13.5pt;font-family:"-apple-system",serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Team,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Item ID: 163679645</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Date: 18/04/2022</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>According to the consumer, the sofa is not lockable as shown in the pictures and the purchase invoice has been attached.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Kindly check and do the needful.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Regards,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Samer</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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