Subject: Note Added - [#4328005] Returns
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Fri, 26 Aug 2022 05:52:54 +0000

Hi ,    Mohamed Shabaz Khan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4328005    Subject:  Returns   Requester: Salambob432    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Faraz,</div>
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<div class="MsoNormal">Please proceed with the replacement. Attached is the approval.</div>
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<b><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Mohamed Shabaz Khan</span></b><span style='font-family:"Times New Roman",serif'><br>
</span><span style='font-size:12.0pt;font-family:"Arial Narrow",sans-serif;color:black'>MIS Coordinator</span><span style='font-family:"Times New Roman",serif'></span>
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<span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>Landmark Tower, Dubai Marina</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>PO Box 54052, Dubai, United Arab Emirates</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>T +971 4 5175433</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>M +971 56 8066304</span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>E <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:black">[email-masked]</span></a></span><span style='font-size:9.0pt;font-family:"Times New Roman",serif'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'><a href="http://www.homecentre.com" rel="noreferrer"><span style="color:black">homecentre.com</span></a></span></b><span style='font-family:"Times New Roman",serif'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial Narrow",sans-serif;color:black'>FOLLOW US ON</span></b><span style='font-family:"Times New Roman",serif'></span>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, August 21, 2022 7:11 PM<br>
<b>To:</b> Bharathi Kumar &lt;[email-masked]&gt;; Murugapandian Mani &lt;[email-masked]&gt;; [email-masked]; Arunava Mitra &lt;[email-masked]&gt;; Asick Kadher &lt;[email-masked]&gt;; Mohamed Shabaz Khan
 &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4328005] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAMD423E1F776F740B99517B235C9F11E71" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Shabaz Khan</span></a>,</div>
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<div class="MsoNormal">Can you please approve the replacement of the below issue:</div>
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<div class="MsoNormal">Order Id: 8109502057<br>
Item ID: 162873431 - - Mia 4-Door Wardrobe<br>
Tracking: 17647428109502057</div>
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<div class="MsoNormal">Amount : 209 KWD</div>
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<b>From:</b> Bharathi Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 21, 2022 3:50 PM<br>
<b>To:</b> Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Asick Kadher &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4328005] - Returns</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Our Rectification team already visited, the Wardrobe dresser has been damaged, the customer demanding for the Replacement of Wardrobe dresser. We need the Approval for Replacement.
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<u><span style='font-family:"Baskerville Old Face",serif'>BEST &amp; REGARDS</span></u><span style='font-family:"Baskerville Old Face",serif'> :</span>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Baskerville Old Face",serif'>VINOTHKUMAR  BHARATHI</span></div>
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<b>From:</b> Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 21, 2022 1:25 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Asick Kadher &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bharathi Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4328005] - Returns</div>
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<div class="MsoNormal">Dear Vinodh</div>
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<div class="MsoNormal">Pls update below, why this is getting reminders ?</div>
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<div class="MsoNormal">Regards/Mani</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 21, 2022 11:07 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4328005] - Returns</div>
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<div class="MsoNormal">HI <a id="OWAAM5E9BD444952A44F783B751DC797E5F52" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>
<a id="OWAAMAA273B2435DF40068176386FB44A3CC9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava Mitra</span></a>,</div>
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<div class="MsoNormal">Kindly update if this was sorted?</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, July 31, 2022 1:04 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4328005] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAMF1DB06AB959A4EA6A8E5D34C3E1203EB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava Mitra</span></a>
<a id="OWAAMA03C9EA4965B4489A33B598F8A724843" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>.</div>
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<div class="MsoNormal">2<sup>nd</sup> reminder.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, July 27, 2022 2:01 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4328005] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM861C4E82DF224ACB84BAA70DE5F29ADB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>
<a id="OWAAM9166DBEF015C46E48078B6DC0987B285" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava Mitra</span></a>,</div>
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<div class="MsoNormal">Reminder.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, July 24, 2022 1:06 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4328005] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAMF3B4D5C1381E4EB38DEEF260258CCBE6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava Mitra</span></a>,</div>
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<div class="MsoNormal">Why is this still pending? Please assist if this was sorted as we need to close this case.</div>
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<a id="OWAAMD4A8B78B82DA44EBB1D72389210F9670" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a> FYI
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, July 21, 2022 4:03 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4328005] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM668EC4E37FEF48FF9F7E260AAC84D21B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava Mitra</span></a>
<a id="OWAAM8DEB5D05ADBF47A7A3B60C9FDB8ADEFF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>,</div>
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<div class="MsoNormal">Reminder for the below issue.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, June 30, 2022 5:50 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4328005] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM29389A12B63F4C25A8ACF239F0AD7508" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava Mitra</span></a>
<a id="OWAAM2645958D2D5748A791546FFEF9FE48E2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>,</div>
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<div class="MsoNormal">Can we please assist ye customer for the below issue?</div>
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<b>From:</b> Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 27, 2022 2:38 PM<br>
<b>To:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4328005] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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Urgent Reminder<br>
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</span>Order Id: 8109502057<br>
Order date: Oct 25, 2021<br>
Item ID: 162873431 - - Mia 4-Door Wardrobe<br>
Tracking: 17647428109502057<span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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As per the customer the item under warranty 2 years and now there's damage to the item and he's asking to fix the issue.<br>
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Kindly check and do the needful<br>
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Regards,<br>
Samer</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 25 Jun at 11:47 AM
<span class="separator">, Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Urgent Reminder<br>
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Order Id: 8109502057<br>
Order date: Oct 25, 2021<br>
Item ID: 162873431 - - Mia 4-Door Wardrobe<br>
Tracking: 17647428109502057<br>
<br>
As per the customer the item under warranty 2 years and now there's damage to the item and he's asking to fix the issue.<br>
<br>
Kindly check and do the needful<br>
<br>
Regards,<br>
Samer</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 23 Jun at 12:11 PM
<span class="separator">, Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Urgent Reminder<br>
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Order Id: 8109502057<br>
Order date: Oct 25, 2021<br>
Item ID: 162873431 - - Mia 4-Door Wardrobe<br>
Tracking: 17647428109502057<br>
<br>
As per the customer the item under warranty 2 years and now there's damage to the item and he's asking to fix the issue.<br>
<br>
Kindly check and do the needful<br>
<br>
Regards,<br>
Samer</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 16 Jun at 6:23 PM
<span class="separator">, Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order date: Oct 25, 2021</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Item ID: 162873431 - - Mia 4-Door Wardrobe</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">As per the customer the item under warranty 2 years and now there's damage to the item and he's asking to fix the issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly check and do the needful</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Samer</span></div>
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