Subject: Note Added - [#4757358] Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 24 Aug 2022 15:09:54 +0000

Hi ,    Bskmgr Salmiya added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4757358    Subject:  Delivery   Requester: Ahmed elsayed    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Bharat,</div>
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<div class="MsoNormal">As per the trail mail we have dialed, but the call was not getting picked.</div>
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<div class="MsoNormal">Below is the Screenshot, customer already initiated the return from his end.</div>
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<div class="MsoNormal"><img width="318" height="251" style="width:3.3125in;height:2.6145in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3NDcyMzY0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ADtucAr57tL-GGyRL8qJC3EYgI3Qm62mx1M8Y3Dy5N8" data-id="2043374723647"></div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Abhishek</div>
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<div>From: Bharat Patidar &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, August 24, 2022 11:30 AM<br>
<b>To:</b> ecom cskuwait &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Bskmgr Salmiya &lt;[email-masked]&gt;; Kumar Abhishek &lt;[email-masked]&gt;<br>
<b>Cc:</b> Joby Puthiyedath &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4757358] - Delivery</div>
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<div class="MsoNormal">Dear Abhishek,</div>
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<div class="MsoNormal">Pls do the needful.</div>
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<b>From:</b> ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, August 24, 2022 10:50 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bharat Patidar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Joby Puthiyedath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4757358] - Delivery</div>
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<div class="MsoNormal"><span lang="EN-GB">Dear Team,</span></div>
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<div class="MsoNormal"><span lang="EN-GB">Please be informed the below mentioned order not processed from WH ,</span></div>
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<div class="MsoNormal"><span lang="EN-GB">Processed as pick &amp; pack order from the store Salmiya -21118,</span></div>
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<div class="MsoNormal"><span lang="EN-GB">Assist to do need full from the store .</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System"><br>
Order Date : Aug 21, 2022<br>
Order ID:  8183055434<br>
Tracking ID: FP0821220004588<br>
Item ID: 164405312 - Juniors - Juniors Challenger Car Seat.</span></div>
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<div class="MsoNormal"><span lang="EN-GB">FY</span></div>
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<div class="MsoNormal"><span lang="EN-GB">Damage part </span></div>
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<b><span lang="EN-GB">     Thanks &amp; Regards</span></b><span lang="EN-GB">,</span>
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<div class="MsoNormal">    <img width="144" height="63" style="width:1.5in;height:.6562in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3NDcyMzY0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hmvO5NF2PqsUmq8WWRaONeq1WRFTP5jZZGr07aL8D0I" data-id="2043374723644" alt="Shape

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<div class="MsoNormal"><b><span lang="EN-GB">      Siva Prasad</span></b></div>
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<b>From:</b> Babyshop Whkwt2 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, August 24, 2022 7:12 AM<br>
<b>To:</b> ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#4757358] - Delivery</div>
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<b>From:</b> Joby Puthiyedath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, August 24, 2022 5:58 AM<br>
<b>To:</b> Babyshop Whkwt2 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4757358] - Delivery</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Joby </div>
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<div class="MsoNormal">Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<b><span style="color:black">From:</span></b><span style="color:black"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, August 23, 2022 11:58:51 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bharat Patidar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Joby Puthiyedath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4757358] - Delivery</span> </div>
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<div class="xmsonormal"><span lang="en-AE">Hi <a id="OWAAM0EEF0CDDDADC498092977EAFC07B6909" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="xmsonormal"><span lang="en-AE"> </span></div>
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<div class="xmsonormal"><span lang="en-AE">Please always add territory team in mail.</span></div>
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<div class="xmsonormal"><span lang="en-AE"> </span></div>
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<div class="xmsonormal"><span lang="en-AE">++<a id="OWAAM972071E8DFA94AC89B2450EE3F8D2B70" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bharat Patidar</span></a></span></div>
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<div class="xmsonormal"><span lang="en-AE"> </span></div>
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<div class="xmsonormal"><span lang="en-AE">Please ask WH team to change this with fresh piece on priority.</span></div>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Issue Description: The customer emailed us informing us that he/she received the item on 21/08/2022 but the item which they received is damaged, customer also provided
 us with a picture of the damaged item. </span><span lang="en-AE"></span>
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<div class="xmsonormal"><span lang="en-AE">Regards,</span></div>
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<div class="xmsonormal"><span lang="en-AE">Ankur</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 22 August 2022 11:17 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4757358] - Delivery<span lang="en-AE"></span>
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<b><i><span lang="en-AE" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span><span lang="en-AE"></span>
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Problem Statement:  DAMAGED ITEM<br>
Order Date : Aug 21, 2022<br>
Order ID:  8183055434<br>
Tracking ID: FP0821220004588<br>
Item ID: 164405312 - Juniors - Juniors Challenger Car Seat<br>
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Assistance Required: Damaged Item Received</span><span lang="en-AE"></span>
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Issue Description: The customer emailed us informing us that he/she received the item on 21/08/2022 but the item which they received is damaged, customer also provided us with a picture of the damaged item. <br>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-Apple-System">Kindly check and advise in this case <br>
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Regards,<br>
Samer</span><span lang="en-AE"></span>
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