Subject: Note Added - [#4731873] POD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Aug 2022 11:49:16 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4731873    Subject:  POD   Requester: faraz chaudhary    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Sameer,</div>
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<div>From: Sameer Hasan &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, August 20, 2022 9:19 AM<br>
<b>To:</b> Sridhar Katta &lt;[email-masked]&gt;; Sanket Sable &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; OLM DXB &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4731873] - POD</div>
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<div class="MsoNormal">Dear Team ,</div>
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<div class="MsoNormal">We are checking with the driver and customer and will update the delivery confirmation to customer.</div>
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<b>From:</b> Sridhar Katta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, August 19, 2022 10:03 AM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sameer Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 OLM DXB &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4731873] - POD</div>
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<div class="MsoNormal">++<a id="OWAAM49E5B65C62904A5DB3994CEADFD00A59" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sameer Hasan</span></a> /
<a id="OWAAM09328B2019074EBB9026398D9A427F4C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@OLM DXB</span></a> , Pls update.</div>
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Sridhar.katta</span></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark Group, UAE – ECOM Ops</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'> Mobile : +971581108124</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:</span>
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<b>From:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, August 19, 2022 9:39 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sridhar Katta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4731873] - POD</div>
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<a id="OWAAMEE5B628DF6FC4E10AD99CE0BE06695B9" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sridhar Katta</span></a> can we get an update on this?</div>
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<b>From:</b> Sanket Sable <br>
<b>Sent:</b> Thursday, August 18, 2022 1:13 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sridhar Katta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4731873] - POD</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, August 17, 2022 11:52 AM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4731873] - POD</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hope you are doing well. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">With reference to the order number: 9582111646 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB: FP081422001053 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order has been marked as delivered and customer is reporting not receiving this order. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We have already checked with courier and as per them order has been delivered and we have requested for POD but all we got is DELIVERED. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We re-confirm with the customer but he denied. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The customer contacted us regarding this issue on 22 Jul 2022. We re-confirm on 16 Aug 2022 . </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer is shopping with us since 14/8/22 and has 11 completed. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The order against which customer is denying receiving is worth AED 192.00. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly provide us a refund approval for this so we can close this case asap. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for your help! </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">CS Regards, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Bahashwan.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4731873:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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