Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 21 Aug 2022 10:48:02 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dears All</div>
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<div class="MsoNormal">Will check with concerned team .</div>
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<div class="MsoNormal">Best Regards ,</div>
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<div class="MsoNormal">Eman Helmy  </div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'>Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International LLC, Dubai DLC</span></div>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'>Aramex Number 600544000</span><br>
<a href="http://www.aramex.com/" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>aramex.com</span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, August 18, 2022 11:02 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Eman Helmy &lt;[email-masked]&gt;; Imran Masih &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Sridhar Katta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4723847] - Returns</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal">Hi <a id="OWAAMF39927A7856B4EE5A79B1D4E1AAF6153" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Eman</span></a>
<a id="OWAAM6EADEEE9AA55491DB0810C625AE38F20" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran Masih</span></a>,</div>
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<div class="MsoNormal">Reminder for collection.</div>
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<div class="MsoNormal">Order ID: 9581338286</div>
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<div class="MsoNormal">Tracking ID: 47727260420</div>
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<div class="MsoNormal">Customer address : Building 29, Flat 1 ,Al Jadwa Street Al Mutarid District ,Landmark: near to the heart medical center, backside of the Mosque..
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<div class="MsoNormal">Customer contact : 0508399697</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQyOTI3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vvKQvwOTORUPSBYNnFWE2wytN9BnD1I7Pw2yf4vv3-g" data-id="2043373429271" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 15, 2022 12:10 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4723847] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Any update</span></div>
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Problem Statement:Late Collection<br>
Order Date : Aug 7, 2022<br>
Order ID: 9581338286<br>
Tracking ID: 47727260420<br>
Customer address : Rachelle Lyn Luna ,Building 29, Flat 1 ,Al Jadwa Street Al Mutarid District ,Landmark: near to the heart medical center, backside of the Mosque.. <br>
Customer contact : 0508399697 <br>
Assistance Required: Need Urgent Collection<br>
Issue Description: The return request was created on 8/8/22 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,<br>
MazinBassi</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 13 Aug at 4:18 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:Late Collection<br>
Order Date : Aug 7, 2022<br>
Order ID: 9581338286<br>
Tracking ID: 47727260420<br>
​Customer address : Rachelle Lyn Luna ,Building 29, Flat 1 ,Al Jadwa Street Al Mutarid District ,Landmark: near to the heart medical center, backside of the Mosque.. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer contact : 0508399697 <br>
Assistance Required: Need Urgent Collection<br>
Issue Description: The return request was created on 8/8/22 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,<br>
MazinBassi</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4723847:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4723847