Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Aug 2022 08:23:33 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Dear support team,</div>
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Thanks for quick response, i shared the whole story of two orders because i thought that my pick-up branch location is wrong. i am in Salalah &amp; always pick up at Oasis mall. this is the 1st time, i am facing this problem. Can you please arrange to pick up at
 Oasis mall.</div>
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Looking forward for your support!</div>
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<div dir="auto">Kind Regards,</div>
<div dir="auto">Usman Pervaiz</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, August 21, 2022 12:11:49 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4755785] - Delivery
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<div dir="ltr">Hi Usman,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (1682603045) was not placed successfully. Whenever this happens our system tries to capture the payment again
 automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (1682603072).<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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Your order ID 1682603072 is now ready for collection. <br>
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Kindly make sure to have your ID or Passport, during the pickup. <br>
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Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process. </div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4755785