Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 20 Aug 2022 07:30:12 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good afternoon, how my returning items?           05:11 PM, 19th Aug                   Aya                   Hello dear customer, I am Aya, thank you for contacting us. how may I help you today.           05:13 PM, 19th Aug                   Aya                   please allow me a minute to check the return process of the order 1682088926           05:15 PM, 19th Aug                   Aya                   we would like to inform you that the courier will collect your items within 3-5 working days start from the date of creating the return request so we kindly ask you to please allow us 24-48 hours so that we can collect your items successfully.           05:16 PM, 19th Aug                   Aya                   Is there anything else may I assist you?           05:16 PM, 19th Aug                     User                    How m
 any days he got here my returning items           05:17 PM, 19th Aug                   Aya                   please allow us the time and we will collect your items at the soonest we can           05:18 PM, 19th Aug                     User                    They already get the items I returning..           05:19 PM, 19th Aug                   Aya                   could you please provide us with the return slip if that was possible           05:21 PM, 19th Aug                   Aya                   Hi, I'm not getting a response from you. Are we still connected?           05:23 PM, 19th Aug                     User                    They don't give any paper just they get here in the because child of my employer give it the items           05:24 PM, 19th Aug                     User                    And then when they get the items they said you will contact me here, so any give paper nothing           05:26 PM, 19th Aug                   Aya                   could you plea
 se confirm if you have handed the items with items from another order or not           05:26 PM, 19th Aug                     User                    I have items here but this is not returning. The returning items they get already here for me           05:28 PM, 19th Aug                     User                             05:29 PM, 19th Aug                     User                    That items are ramaining here because that are not return to max..           05:30 PM, 19th Aug                     User                    So the other items I return already get here.. so that I contact you of my returning items or refund it           05:30 PM, 19th Aug                     User                    How it is. They already get the items even paper not give to the child of my employer           05:33 PM, 19th Aug                   Aya                   please allow me a minute           05:34 PM, 19th Aug                   Aya                   Justto be sure, please confirm that you ha
 ve handed the items from the order (1682088926) to the courier?           05:35 PM, 19th Aug                     User                    Of my returning items?           05:37 PM, 19th Aug                     User                    Myes ia have the handed items here           05:37 PM, 19th Aug                   Aya                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:38 PM, 19th Aug                   Aya                   we will get in touch with you at the soonest through your email           05:38 PM, 19th Aug                   Aya                   Is there anything else may I assist you?           05:38 PM, 19th Aug                     User                    The items I return it already.........           05:38 PM, 19th Aug       
             Aya                   please allow us the time and we will do the needful           05:39 PM, 19th Aug                     User                    Please check it, beacuse they get here the items I return how many days 4 days already returned           05:40 PM, 19th Aug                   Aya                   sure, please allow us the time and we will assist you to the fullest           05:41 PM, 19th Aug                     User                    As soon please, cause I have order again here in this max app           05:42 PM, 19th Aug                   Aya                   we will update you at the soonest we can through your email           05:43 PM, 19th Aug                   Aya                   Is there anything else may I assist you?           05:44 PM, 19th Aug                     User                    When, and how many days?           05:45 PM, 19th Aug                   Aya                   please allow us 24-48 hours           05:45 PM, 19th Aug       
               User                    Okay, because you said I can replaced order to my returning items.. so that I order again of different item           05:46 PM, 19th Aug                     User                    Just to be sure my retuning items cause you get here without give anything           05:46 PM, 19th Aug                   Aya                   please note that you will be refunded           05:49 PM, 19th Aug                   Aya                   and then you can re order the items you wish           05:49 PM, 19th Aug                   Aya                   but please allow us the time so that we can do the needful           05:49 PM, 19th Aug                     User                    Okay. Please           05:50 PM, 19th Aug                   Aya                   Is there anything else may I assist you?           05:51 PM, 19th Aug                     User                    I already placed order again now so that I want to know my refunded           05:51 P
 M, 19th Aug                   Aya                   please allow us the time and we will get in touch with you through your email at the soonest           05:52 PM, 19th Aug                   Aya                   Is there anything else may I assist you?           05:54 PM, 19th Aug                     User                    Okay as soonest please           05:56 PM, 19th Aug                   Aya                   sure we will do our best           05:58 PM, 19th Aug                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:00 PM, 19th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4750162