Subject: New Reply Received - I cant log in to my account
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 19 Aug 2022 14:02:43 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  I cant log in to my account  Ticket comment <div>Hi
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<div>I tried to reset the password via the ( i forgot password) but I didn’t receive the reset email</div>
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<img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzEyMDAwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.byIzKWwLBh8l5Krz1gWwBoywQY16pW9C1kmkN_VkfXk" data-id="2043373120002"><br>
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Account Email : [email-masked]</div>
<div>Platform i use : IOS 15.6.1 ( iphone )</div>
<div>Country : Qatar</div>
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<div dir="ltr">Sent by 
<div><span style="font-size: 13pt">Dr. Mohammad Kanaa</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 19 Aug 2022, at 2:38 PM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Mohammad,<br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:<br style="box-sizing: border-box">
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1. Click on "Forgot Password" Link on the login window.</div>
<div>2. Enter your registered email address (in small letters).</div>
<div>3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.</div>
<div>4. Click on the password reset link and change your password.</div>
<div>5. You can login now with your new password</div>
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<div style="box-sizing: border-box">If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br style="box-sizing: border-box">
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<div>1. Screenshot Of The Issue(If Possible)</div>
<div>2. platform from which you tried to reset the password</div>
<div>3. Registered email address</div>
<div>4. Country of access</div>
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Feel free to reach out to us for any further assistance.<br style="box-sizing: border-box">
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<div>We hope this helps and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4749620