Subject: Note Added - [#4711479] EXPIRED PRODUCT - MARINA MALL
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Aug 2022 19:57:17 +0000

Hi ,    Sanjeewa Indragith added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4711479    Subject:  EXPIRED PRODUCT - MARINA MALL   Requester: Thamjeed Vp    Note Content:   <div dir="ltr">
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<div>Dear Akshay</div>
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<div dir="ltr">It’s solved </div>
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<div style="direction: ltr">Thanks , </div>
<div style="direction: ltr">Regards</div>
<div style="direction: ltr">Sanjeewa Indragith - Admin Head </div>
<div style="direction: ltr">Bahrain City center - 33322059</div>
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<div>From: Jithu John &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, August 17, 2022 10:55 PM<br>
<b>To:</b> Sanjeewa Indragith; Mothercare Marinamall<br>
<b>Subject:</b> RE: [#4711479] - EXPIRED PRODUCT - MARINA MALL
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<div class="MsoNormal">Resolved </div>
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<div class="MsoNormal">Thanks &amp; Regards,</div>
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<div class="MsoNormal">Jithu John.</div>
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<b>From:</b> Sanjeewa Indragith &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, August 17, 2022 10:54 PM<br>
<b>To:</b> Mothercare Marinamall &lt;[email-masked]&gt;; Sunil Gopal &lt;[email-masked]&gt;; Jithu John &lt;[email-masked]&gt;; Arun Prasad &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4711479] - EXPIRED PRODUCT - MARINA MALL</div>
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<div class="MsoNormal">Pls solve this asap </div>
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<div class="MsoNormal">Thanks , </div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Sanjeewa Indragith - Admin Head </div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, August 17, 2022 5:17 PM<br>
<b>To:</b> Centrepoint; Mansoor Veluthandiyil; Sunil Gopal; Sanjeewa Indragith<br>
<b>Cc:</b> Escalations Dxbteam; Sanket Sable<br>
<b>Subject:</b> RE: [#4711479] - EXPIRED PRODUCT - MARINA MALL</div>
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<div class="MsoNormal">Hi <a id="OWAAM60ABAAF721374E5BAC8FAA1242F5067A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Sunil Gopal</span></a>
<a id="OWAAM5FEA1BFB4107462B81F52009BBA81D4F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Sanjeewa Indragith</span></a>,</div>
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<div class="MsoNormal">Assist to resolve a store related issue.</div>
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<div class="MsoNormal">Customer claiming she was sold an expired product.</div>
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<div class="MsoNormal">Invoice number :21023106004120220807</div>
<div class="MsoNormal">Store name :MARINA MALL</div>
<div class="MsoNormal">Customer name :Thamjeed</div>
<div class="MsoNormal">Mobile number :35136969</div>
<div class="MsoNormal">Date : 09/08/2022</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><img width="122" height="58" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MjQxMzU2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SJNL9n7KwQ2gmsYBk_PqcA17VW7IzJBSF4kGLswYhpk" data-id="2043372413568" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span></div>
<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, August 12, 2022 1:44 AM<br>
<b>To:</b> Mansoor Veluthandiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4711479] - EXPIRED PRODUCT - MARINA MALL</div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif; color:#183247'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif; color:#183247'>Invoice number :21023106004120220807</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif; color:#183247'>Store name :MARINA MALL</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif; color:#183247'>Customer name :Thamjeed</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif; color:#183247'>Mobile number :35136969</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif; color:#183247'>Date : 09/08/2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif; color:#183247'>The customer  purchased from store @ MARINA MALL  item and which was already expired. When she visited the store to exchange it the items were in on the
 same date of expire they said  the item was not acceptable for exchange and return. However, it's our fault because it expired. Please check with the customer and do the needful </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif; color:#183247'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif; color:#183247'>M.T</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>On Wed, 10 Aug at 2:28 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>​Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>Invoice number :21023106004120220807</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>​Store name :MARINA MALL</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>​Customer name :Thamjeed</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>Mobile number :35136969</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>Date : 09/08/2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>The customer  purchased from store @ MARINA MALL  item and which was already expired. When she visited the store to exchange it the items were in on the same date of expire
 they said  the item was not acceptable for exchange and return. However, it's our fault because it expired. Please check with the customer and do the needful </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>M.T</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>On Tue, 9 Aug at 8:02 PM
<span class="separator">, Thamjeed Vp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>Hi ,
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>As per the tele conversation I had with one your customer care representative please find the attached item which I have purchased from your store @ MARINA MALL yesterday
 and which was already expired . When I visited your store to exchange them all the items where in on the same date of expire. These is not all acceptable especially as it’s kids item.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>I need a proper reply for these immediately  .... </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>I was suppose to inform the consumer rights regarding these issue but I haven’t done yet.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>With regards </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>Thamjeed </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>35136969</span></div>
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