Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 17 Aug 2022 16:08:00 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div dir="auto">It's Okay I return to store max? <br><br>Sent from my Huawei phone</div>
<div style="line-height:1.5">
<br><br>-------- Original message --------<br>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>Date: Wed, 17 Aug 2022, 6:42 PM<br>To: [email-masked]<br>Subject: Re: [#4742783] - Re: How did you enjoy shopping with us?<br>
</div>
<blockquote><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Lyn,</div>
<div><br></div>
<div dir="ltr">Thank you for shopping with us.<br><br>We sincerely apologise for the inconvenience caused to you.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We are truly sorry to hear that you wish to exchange the items due to size issues however, we do not have an exchange option available at this time.<br><br>You can return your MAX product to a MAX store and use your cash refund or Credit Note to buy a new product right away.<br> <br>·You can contact our customer support team on 18-00-871 to make a return and to be notified of the refund amount based on our return policy.<br>·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (MAX) store across the KW.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the KW.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
</div></div>

	

<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">4742783:1125156</span>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4742783