Subject: New Reply Received - Returns
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Tue, 16 Aug 2022 21:36:55 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div>                Hello,<br><br>This email is shocking. Homecenter should not appeal to the customers emotions. Rather Homecenter should address the fact that nothing has been done to solve this issue in a timely.manner. Homecenter should address the fact that your company sends frequent notices for recipient  to "be home for delivery" yet the delivery does not arrive. Homecenter should address how my cell and address are correct and nearing the 4th day no delivery. Homecenter should also note that no compensation for this terrible serive has been offrtrd and unprofessional plea to the customers emotions.<br><br>I am shocked.<br>I am very displeased.<br><br>            </div>            <div class="yahoo_quoted" style="margin:10px 0px 0px 0.8ex;border-left:1px solid #ccc;padding-left:1ex">                        <div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a">                                <div>                    </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tuesday, August 16, 2022, 08:45:54 PM GMT+3, Landmark Group &lt;[email-masked]&gt; wrote:                                </div>
<div><br></div>                <div><br></div>                <div><div id="yiv6674206747"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Elaine,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for shopping with us.<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we get any updates, we will get back to you.<br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.</div>
<div dir="ltr">​</div>
<div dir="ltr">Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you not to accept the delivery of your order.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
</div></div>	</div></div></div>                            </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4738712